Day 4 PAX Handling

Question 1

What are dead heading crew

Answer 1

Crew who are positioning

Question 2

What are PDPs

Answer 2

Potentially disruptive PAX
-DEPU/DEPA
-INAD
-person in legal custody

Question 3

What is DNPA

Answer 3

PAX with developmental or intellectual disability

Question 4

What is PRM

Answer 4

PAX with reduced mobility

Question 5

What is MAAS

Answer 5

Meet and Assist

Question 6

What is SCP

Answer 6

Special category PAX

Question 7

What are the requirements of SRVA

Answer 7

Service animals
-should be harnessed and stay with owner whole flight
-their use should obey regulations
-should not extend into aisle
-animal should have enough space to move around
-SRVA and PAX should evacuate normally
-CC should avoid touching them, hygiene

Question 8

Are emotional support animals considered SRVA

Answer 8

NO, usually not in the UK, restrictions may vary with other nations

Question 9

What is the Max weight for PETS in cabin

Answer 9

8 kg

Question 10

Where should PETS (in cabin) be stored during take off and landing

Answer 10

Under seat

Question 11

What is a strategic seat

Answer 11

Seat located close to emergency exit

Question 12

Who may NOT sit on a strategic seat

Answer 12

-PDPs
-mental/physical disabilities, obese to old, kids, blind/deaf
-PAX with animals

Question 13

During boarding what must CC say to PAX at strategic seats

Answer 13

-Briefing about door operation
-PAX must understand and be willing to help

Question 14

Are small PEDs allowed during take off and landing

Answer 14

YES, LARGE PEDs are not and should be stowed

Question 15

If cabin luggage needs to be moved to cargo, what must be removed

Answer 15

-ID documents-Passports
-PEDs
-e-cigarettes, vapes
-batteries
-cash, bank cards
-medication

Question 16

What is the difference between unassisted and assisted exit

Answer 16

Assisted-CC is sat nearby
Unassisted-CC is not eg over wing exit

Question 17

When should ABPs open door

Answer 17

When instructed by crew

Question 18

What is an SCP

Answer 18

Special category PAX

Question 19

What is a PRM

Answer 19

Person with reduced mobility

Question 20

What is considered an INF

Answer 20

Infant
For Wizz air procedures: <2 years
For first aid: <1 year

Question 21

Who is considered a SCP

Answer 21

Special category PAX
-WCHR

-INF
-DEPU/DEPA
-INAD
-PRM
-UMNR
-DPNA
-pregnant
-blind deaf

Question 22

Hat is the difference between DEPU and DEPA

Answer 22

-deportee accompanied
-deportee unaccompanied

Question 23

What is an INAD

Answer 23

Inadmissible
Person was turned away at border and now required to fly back

Question 24

What is MAAS

Answer 24

Meet and assist

Question 25

What is UNMR

Answer 25

Unaccompanied minor

Question 26

What is covered in the Tokyo convention

Answer 26

-CMD is allowed to take reasonable measures against person has committed, committing or about to commit a crime
-such as restraint, off-loading

Question 27

May CC service continue in light turbulence

Answer 27

Yes, but no hot beverages

Question 28

What should CC do in severe turbulence

Answer 28

-take nearest seat and strap in
-lock trolley in place
-place hot kettle on floor
- once seat belt sign off, check cabin for injuries, give first aid

Question 29

What should CC do in light turbulence

Answer 29

-seat belt signs will be on (from FD)
-service may continue (no hot beverages)
-stow luggage and PEDs
-lock lav doors
-check PAX compliance

Question 30

What should CC do in moderate turbulence

Answer 30

-stop service move trolley to galley
-try to check PAX compliance with Seat Belt signs
-secure on jumpseats
-SCC contacts FD that cabin secured

Question 31

When may PAX release from grace position and why

Answer 31

-once plane completely stopped
-there could be subsequent impacts

Question 32

What should CCs tell ABPs to due after evacuation

Answer 32

-Help people get off the slides
-tell people to move away from aircraft

Question 33

Who should be contacted if PAX looks unwell during screening

Answer 33

Airport doctor and CMD