D3 - Stakeholder Engagement Flashcards
Stakeholders can attend
Planning and review meetings
Principles of stakeholder engagement
get the right stakeholders, ensure participation, manage interest, review what done looks like, show progress, openly discuss estimates and timelines
Community values
respect for each other, time, end user, code and process, team charter
Agile emphasized _____ leadership over command and control
Servant
Stakeholders are anyone who is
effected or can affect
Identifying stakeholders is an _________ activity
ongoing
Stakeholder analysis
list, interests, involvement, interdependencies, influence, impact
Stakeholder tools and teq
expert judgement, data gathering - questionnaires, surveys and brainstorming, data analysis - stakeholder and doc analysis, SH mapping, meetings
Contributing and causal factors of an effect are
root cause analysis
A stakeholder wants to attend the daily standup. What guidance should be provided
Cannot speak unless actively involved
Example of push comm
Example of pull
website
If we go to mgmt with a problem, we need to have a_____
Solution
Examples of SH engagement
design docs, demos, retros, clarifying requirements, testing, transition requirements, prepping for org change
Creating a project vision
validate and revise, consider roles and final vision
Characteristics of a project charter
Authorizes the project and the manager from the sponsor, acknowledges change happens, identifies - who, what is the project, where, start and end, why are we doing this, how we will achieve
Charter elements
vision, team rules, code of conduct, comm rules, DOD
DOD applies to
stories. releases, and deliverables
Elements of a DOD
potentially shippable product, features - coded, tested, PO approved,
The DOD is created by
The team
Features, releases, stories and need a definition
of done
Steps of agile modeldev
Analysis, design, imp, tested and reviewed
XP agile model values
comm, simplicity, feedback, courage, humility
This diagram uses actors, actions, services and funtions
use case diagram
An example of a low fidelity prototype
wireframe
This is a fictional sketch of a user
persona
Communication model
Sender, encoder, medium, encoder, decoder, receiver, barrier, noise
Example of the most effective communication channel
face to face, video conf
Example of the least effective communication channel
email, written docs, bulk email
Green zones and red zones
describe positive and negative ways of interacting and working
Workshops should be
facilitated, diverse and involved early
Types of workshops
user story, brainstorming
characteristics of brainstorming
collaborative, maximize suggestions, no stupid ideas, sorted after
Methods of brainstorming
quiet, round robin, free for all
collaboration games help
define requirements, helpe find solution or find problem
Types of collaboration games
remember the future, prune the tree, sail boat game
game that helps to help define outcomes and problems to help define success
remember the future
Game where features are prioritized
prune the product tree
Game to identify project enablers and detractors
sail then boat
Examples of interpersonal skills
EI, active listening, facilitation, conflict resolution, participatory decision makings
Quadrants of emotional intelligence
self awareness, social awareness, self mgmt, relationship mgmt,
3 levels of listening
- Internal, 2.Focussed, 3. Global
Meetings should have
Goals, rules, timeboxed, assisted
Healthy negotiations
happen throughout, avoid zero sum, all give and take
Negotiation terms
Accept, avoid, amerliorate, cover, resolve
Conflict resolution methods
withdraw, smooth, compromise, force, collaborate
Decision making should be
participatory
_______ decision making should be avoided
authoritarian
Characteristics of an empowered team
clarity, ability, authority, safety, belief, interest
Group decisions
simple coting, thumbs, fist of five,
Tis decision tool allows participants to place a checkmark on a grid to identify a decison
highsmith decision spectrum
