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ACP > D3 - Stakeholder Engagement > Flashcards

D3 - Stakeholder Engagement Flashcards

1
Q

Stakeholders can attend

A

Planning and review meetings

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2
Q

Principles of stakeholder engagement

A

get the right stakeholders, ensure participation, manage interest, review what done looks like, show progress, openly discuss estimates and timelines

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3
Q

Community values

A

respect for each other, time, end user, code and process, team charter

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4
Q

Agile emphasized _____ leadership over command and control

A

Servant

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5
Q

Stakeholders are anyone who is

A

effected or can affect

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6
Q

Identifying stakeholders is an _________ activity

A

ongoing

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7
Q

Stakeholder analysis

A

list, interests, involvement, interdependencies, influence, impact

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8
Q

Stakeholder tools and teq

A

expert judgement, data gathering - questionnaires, surveys and brainstorming, data analysis - stakeholder and doc analysis, SH mapping, meetings

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9
Q

Contributing and causal factors of an effect are

A

root cause analysis

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10
Q

A stakeholder wants to attend the daily standup. What guidance should be provided

A

Cannot speak unless actively involved

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11
Q

Example of push comm

A

email

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12
Q

Example of pull

A

website

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13
Q

If we go to mgmt with a problem, we need to have a_____

A

Solution

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14
Q

Examples of SH engagement

A

design docs, demos, retros, clarifying requirements, testing, transition requirements, prepping for org change

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15
Q

Creating a project vision

A

validate and revise, consider roles and final vision

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16
Q

Characteristics of a project charter

A

Authorizes the project and the manager from the sponsor, acknowledges change happens, identifies - who, what is the project, where, start and end, why are we doing this, how we will achieve

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17
Q

Charter elements

A

vision, team rules, code of conduct, comm rules, DOD

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18
Q

DOD applies to

A

stories. releases, and deliverables

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19
Q

Elements of a DOD

A

potentially shippable product, features - coded, tested, PO approved,

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20
Q

The DOD is created by

A

The team

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21
Q

Features, releases, stories and need a definition

A

of done

22
Q

Steps of agile modeldev

A

Analysis, design, imp, tested and reviewed

23
Q

XP agile model values

A

comm, simplicity, feedback, courage, humility

24
Q

This diagram uses actors, actions, services and funtions

A

use case diagram

25
Q

An example of a low fidelity prototype

A

wireframe

26
Q

This is a fictional sketch of a user

A

persona

27
Q

Communication model

A

Sender, encoder, medium, encoder, decoder, receiver, barrier, noise

28
Q

Example of the most effective communication channel

A

face to face, video conf

29
Q

Example of the least effective communication channel

A

email, written docs, bulk email

30
Q

Green zones and red zones

A

describe positive and negative ways of interacting and working

31
Q

Workshops should be

A

facilitated, diverse and involved early

32
Q

Types of workshops

A

user story, brainstorming

33
Q

characteristics of brainstorming

A

collaborative, maximize suggestions, no stupid ideas, sorted after

34
Q

Methods of brainstorming

A

quiet, round robin, free for all

35
Q

collaboration games help

A

define requirements, helpe find solution or find problem

36
Q

Types of collaboration games

A

remember the future, prune the tree, sail boat game

37
Q

game that helps to help define outcomes and problems to help define success

A

remember the future

38
Q

Game where features are prioritized

A

prune the product tree

39
Q

Game to identify project enablers and detractors

A

sail then boat

40
Q

Examples of interpersonal skills

A

EI, active listening, facilitation, conflict resolution, participatory decision makings

41
Q

Quadrants of emotional intelligence

A

self awareness, social awareness, self mgmt, relationship mgmt,

42
Q

3 levels of listening

A
  1. Internal, 2.Focussed, 3. Global
43
Q

Meetings should have

A

Goals, rules, timeboxed, assisted

44
Q

Healthy negotiations

A

happen throughout, avoid zero sum, all give and take

45
Q

Negotiation terms

A

Accept, avoid, amerliorate, cover, resolve

46
Q

Conflict resolution methods

A

withdraw, smooth, compromise, force, collaborate

47
Q

Decision making should be

A

participatory

48
Q

_______ decision making should be avoided

A

authoritarian

49
Q

Characteristics of an empowered team

A

clarity, ability, authority, safety, belief, interest

50
Q

Group decisions

A

simple coting, thumbs, fist of five,

51
Q

Tis decision tool allows participants to place a checkmark on a grid to identify a decison

A

highsmith decision spectrum

ACP (10 decks)

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