Customer Support Practices (Admin and Troubleshooting)

Question 1

Demo 1:

Demonstrate knowledge of the Help and Support Process

Answer 1

Okta Customer Success Services

Question 2

Demo 1A:

Demonstrate knowledge of the Help and Support Process

Answer 2

Welcome to Okta Help Center

Question 3

Demo 1B:

Demonstrate knowledge of the Help and Support Process

Answer 3

Okta Essentials Module 11: Monitor Your Okta Org

Question 4

Demo 2:

Demonstrate knowledge of Trust.okta.com and the Okta help center

Answer 4

Okta Trust

Question 5

Demo 2A:

Demonstrate knowledge of Trust.okta.com and the Okta help center

Answer 5

Customer Support Ticket Severity / Priority Definition

Question 6

Demo 2B:

Demonstrate knowledge of Trust.okta.com and the Okta help center

Answer 6

Welcome to Okta Help Center

Question 7

Demo 3:

Demonstrate understanding of the differences between EA and GA features

Answer 7

Okta Trust

Question 8

Demo 3A:

Demonstrate understanding of the differences between EA and GA features

Answer 8

Okta Product Roadmap (beta): Frequently Asked Questions