Customer Relations Program Flashcards
What is the instruction # for the Customer Relations Program?
BUMED 6300.10B
What 3 things promote positive customer experiences and general loyalty?
Personalized customer attention
Clinical Excellence
Easily navigated facilities
Who tracks the selected performance targets?
BUMED-M81
BUMED-M5
How often does BUMED-M81/5 facilitate tracking of performance targets?
Quarterly
Who is required to have a CRP?
All MTFs and DTFs
Form # for patient satifsfaction survey
NAVMED 6000/6
Who is the principle point of contact ensuring day-to-day execution of the CRP?
Customer Relations Officer
How often does the CRO receive summary reports of customer relations issues?
Quarterly
Who is the single point of contact pertaining to all health benefit programs?
Health Benefits Advisor
Who mandated the establisment of Debt Collection Assistance Officers at each TRO and MTF?
Under Secretary of Defense
The DCAO will confirm that provider/beneficiary has received payment within ? days of case resolution?
30 days
Who has the primary responsibility for facilitating medical and dental readiness of every member of the operating force?
Commandes, COs and OICs
Who is appointed as the Operational Force Medical Liaison?
Qualified medical department Representative
