Customer Notices Flashcards
A project with LDs what significantly behind schedule, but so was ________.
the work that would be required to use the tank.
The customer committed verbally that LDs would _______.
not be assessed during late stages of the project when we were already behind schedule.
When the PM asked if the customer would put that in writing, the customer said _______.
No, they would not.
The PM for our company should at a minimum, ______.
put such items in writing in some manner and bury it in the weekly report to the customer if possible.
We would suggest something directly to the single person (not copying the world within their company as:) _____.
“Client Rep, i appreciate the working relation ship and that you have noted that you will not assess LDs. This really helps we we can all concentrate on working together for the betterment of the project rather than looking at hours here and there.”
If the customer was to come back and say, “Dude, i told you not to put that in writing!”, A simple ______.
Oh, Sorry, but luckily I only addressed it to you.
If the customer were to retract the statement in writing, then we know to ______.
hammer them with changes and notices the rest of the way to completion muddying the water more, so assessment is impossible to ascertain who really caused all the delays.
In this example, the customer has long forgotten the verbal agreement, or is unwilling to say to his organization that ________.
he made the commitment and now we are in a fight.
The one with the most paper documenting things _______.
Usually wings the argument.
