Current - Set 5 Flashcards
1 of 65
The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team on the Lightning record page layout.
What should the administrator use to fulfill this request?
A. Record Type Assignment
B. Pane Layout Assignment
C. Component Visibility
D. Sharing Settings
C. Component Visibility
2 of 65
Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.
Which field type should an administrator use to capture coordinates?
A. Custom address
B. Geolocation
C. Geofence
D. External lookup
B. Geolocation
3 of 65
Ursa Major Solar offers amazing experiences for all
of its employees. The employee engagement committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?
A. Chatter Unlisted Group
B. Chatter Stream
C. Chatter Recommendations
D. Chatter Broadcast Group
D. Chatter Broadcast Group
4 of 65.
An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and should be restricted from deleting any records.
What should the administrator do to meet this requirement?
A. Create and assign a permission set that includes Read, Create, and Edit access.
B. Give the user View All access and assign them to the highest role in the role hierarchy.
C. Create and assign a custom profile with Delete access removed for each object.
D. Assign the standard System Administrator profile to the analytics user.
C. Create and assign a custom profile with Delete access removed for each object.
5 of 65
Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution?
Choose 2 answers
A. Quick Action
B. Validation Rule
C. Flow Builder
D. Approval Process
C. Flow Builder
D. Approval Process
6 of 65
The sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.
Which two features should the administrator configure?
Choose 2 answers
A. Sales Quotas
B. Opportunity List View
C. Opportunity Stages
D. Forecasting
A. Sales Quotas
D. Forecasting
7 of 65
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?
A. Auto-response rules, Queues, Escalation Rules
B. Auto-response rules, Macros, Entitlements
C. Auto-response rules, Queues, Macros
D. Auto-response rules, Entitlements, Escalation Rules
D. Auto-response rules, Entitlements, Escalation Rules
8 of 65
An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount.
How should the administrator export this file?
A. Data Import Wizard
B. Data Export Service
C. Data Loader
D. Data Export Wizard
C. Data Loader
9 of 65
Sales users at Universal Containers are reporting that it is
taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process?
Choose 2 answers
A. Create a simplified Opportunity page layout.
B. Use a Kanban list view for Opportunity.
C. Add a Path for stage to the opportunity record page.
D. Configure an autolaunched flow for Opportunity editing.
B. Use a Kanban list view for Opportunity.
D. Configure an autolaunched flow for Opportunity editing.
10 of 65
The administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a master-detail to a lookup.
Which scenario could prevent the administrator from fulfilling this requirement?
A. Roll-up summary fields exist on the master object.
B. The lookup field in all the records contains a value
C. A junction object is required to support the lockup.
D. The lookup field is required for saving records.
A. Roll-up summary fields exist on the master object.
11 of 65
An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow.
What Flow element should the administrator add?
A. Assignment
B. Get Records
C. Create Records
D. Update Records
B. Get Records
12 of 65
The administrator has created new users for ten new employees at Northern Trail Outfitters.
Why are these users unable to access the account object in the Salesforce org?
A. Organization-wide defaults are set to private.
B. Users’ profile requires permission to the Account object.
C. Users’ roles are low on the role hierarchy.
D. Users’ profile requires a sharing rule for Accounts.
B. Users’ profile requires permission to the Account object.
13 of 65
Ursa Major Solar has service level agreements (SLA) that are routed to support queue. Cases that meet the 24 hour SLA need to be automatically reassigned to the next tier queue.
Which feature should be used to fulfill this requirement?
A. Case escalation rule
B. Einstein Case Routing
C. Auto-response rule
D. Case assignment rule
A. Case escalation rule
14 of 65
Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Accounts?
A. Shipments should have a lookup to Account.
B. Accounts should have a master detail to Shipments.
C. Shipments should have a master detail to Accounts.
D. Accounts should have a lookup to Shipments,
A. Shipments should have a lookup to Account.
15 of 65
Cloud Kicks needs to be able to show different picklist values for sales and marketing users.
Which two options will meet this requirement?
Choose 2 answers
A. Two permission sets, one record type, one picklist
B. One page layout, two record types, one picklist
C. One record type, two profiles, one picklist
D. Two page layouts, one record type, two picklists
B. One page layout, two record types, one picklist
D. Two page layouts, one record type, two picklists
16 of 65
Northern Trail Outfitters has hired interns to enter Leads into Salesforce and has requested a way to identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
A. Define a record type and assign it to the interns.
B. Create a separate Lead Lightning App.
C. Set up Web-to-Lead for the interns’ use.
D. Update the active Lead Assignment Rules,
A. Define a record type and assign it to the interns.
17 of 65
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?
A. Modify compact Case page layout to include the action.
B. Add the Salesforce Mobile and Lightning Experience action to the page layout.
C. Include the action in the Salesforce Mobile Navigation menu.
D. Create a custom Lightning App with the action.
B. Add the Salesforce Mobile and Lightning Experience action to the page layout.
18 of 65.
Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
A. Create a custom object to capture popular Case resolutions.
B. Direct users to Global Search to look for similar cases.
C. Use an interview flow to capture Case details.
D. Configure Knowledge with articles and data categories.
B. Direct users to Global Search to look for similar cases.
19 of 65
A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password.
Which two options should the administrator consider when resetting the user’s password?
Choose 2 answers
A. Resetting a locked-out user’s password automatically unlocks the user’s account.
B. Resetting the password will change the user’s password policy.
C. After resetting a password, the user may be required to activate their device to successfully log in to Salesforce.
D. Single sign-on users can reset their own passwords using the forgot password link.
A. Resetting a locked-out user’s password automatically unlocks the user’s account.
C. After resetting a password, the user may be required to activate their device to successfully log in to Salesforce.
20 al 65.
Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While same lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.
How should the administrator configure Salesforce to meet this requirement?
A. Create a single business process, then create record types for each product category.
B. Create business processes and record types for each of the three product categories
C. Create a dependency between the Product Category field and Lead Source field.
D. Create a page layout for each category and filter the Lead Source field based on category.
D. Create a page layout for each category and filter the Lead Source field based on category.
21 of 65
An administrator at DreamHouse Realty wants an easier way to assign cases based on agent capacity and skill set.
Which feature should the administrator enable to meet this requirement?
A. Escalation Rules
B. Omni-Channel
C. Knowledge Management
D. Territory Management
B. Omni-Channel
22 of 65
What are three characteristics of a master-detail relationship?
Choose 3 answers
A. The owner field on the detail records is the owner of the master record.
B. Permissions for the detail record are set independently of the master.
C. Each object can have up to five master-detail relationships.
D. Roll-up summaries are supported in master-detail relationships.
E. The master object can be a standard or custom object.
A. The owner field on the detail records is the owner of the master record.
D. Roll-up summaries are supported in master-detail relationships.
E. The master object can be a standard or custom object.
23 of 65
An administrator has been asked to change the data type of an auto number to a text field.
What should the administrator be aware of before changing the field?
A. Existing field values will be converted.
B. Existing field values will be deleted.
C. Existing field values will remain unchanged.
D. Existing Auto Number field to Text is prevented.
C. Existing field values will remain unchanged.
24 of 65
An administrator at DreamHouse Realty needs to create customized pages for the Salesforce mobile app.
Which two types of pages could an administrator build and customize using the Lightning App Builder?
Choose 2 answers
A. Record page
B. Dashboard page
C. App page
D. User page
A. Record page
C. App page
25 of 65
Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.
How should the administrator recommend automating this business process.
A. Configure a scheduled flow in Flow Builder.
B. Use a process to update the account when it is edited.
C. Create a workflow rule with an outbound message.
D. Set up a scheduled process in Process Builder.
A. Configure a scheduled flow in Flow Builder.
26 of 65
Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.
What should an administrator do to meet this requirement?
A. Workflow rule to create recurring tasks
B. Flow to create recurring tasks
C. Enable Creation of Recurring Tasks
D. Turn on Recurring Activities
C. Enable Creation of Recurring Tasks