Current - Set 2 Flashcards
1 of 65
What are three characteristics of a master-detail relationship?
Choose 3 answers
A. Permissions for the detail record are set Independently of the master.
B. Roll-up summaries are supported in master-detail relationships.
C. The master object can be a standard or custom object.
D. Each object can have up to five master-detail relationships.
E. The owner field on the detail records is the owner of the master record.
B. Roll-up summaries are supported in master-detail relationships.
C. The master object can be a standard or custom object.
E. The owner field on the detail records is the owner of the master record.
2 of 65
At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task.
What should the administrator use to deliver this requirement?
A. Prebuilt Macro
B. Approval Process
C. Flow Builder
D. Formula Field
C. Flow Builder
3 of 65
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?
A. Auto-response rules, Queues, Escalation Rules
B. Auto-response rules, Macros, Entitlements
C. Auto-response rules, Queues, Macros
D. Auto-response rules, Entitlements, Escalation Rules
D. Auto-response rules, Entitlements, Escalation Rules
4 of 65
The sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.
Which two features should the administrator configure?
Choose 2 answers
A. Forecasting
B. Sales Quotas
C. Opportunity Stages
D. Opportunity List View
A. Forecasting
B. Sales Quotas
5 of 65
When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity.
What automation option should an administrator use to accomplish this request?
A. Flow Builder
B. Opportunity sharing rule
C. Approval process
D. Validation rule
A. Flow Builder
6 of 65
The administrator has created new users for ten new employees at Northern Trail Outfitters.
Why are these users unable to access the account object in the Salesforce org?
A. Users’ profile requires permission to the Account object.
B. Users’ roles are low on the role hierarchy.
C. Organization-wide defaults are set to private.
D. Users’ profile requires a sharing rule for Accounts.
A. Users’ profile requires permission to the Account object.
7 of 65
The VP of sales at Cloud Kicks is receiving an error message that prevents them from saving an opportunity. The administrator attempted the same edit without receiving an error.
How can the administrator validate the error the user is receiving?
A. Edit the page layout.
B. Review the sharing model
C. View the setup audit trail.
D. Log in as the user.
D. Log in as the user.
8 of 65
An administrator at DreamHouse Realty wants an easier way to assign cases based on agent capacity and skill set.
Which feature should the administrator enable to meet this requirement?
A. Territory Management
B. Omni-Channel
C. Knowledge Management
D. Escalation Rules
B. Omni-Channel
9 of 65
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their website. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?
A. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.
B. Configure one workflow rule that fires when cases are created. Add a filter for case priority, Select the appropriate email template for the rule.
C. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority, Select the appropriate email template for each rule entry.
D. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
A. Create one auto-response rule, Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.
10 of 65
An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow.
What flow element should the administrator add?
A. Create Records
B. Assignment
C. Update Records
D. Get Records
D. Get Records
11 of 65
Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.
What should an administrator suggest to meet this request?
A. Make the field editable on page layouts.
B. Configure Forecasting support.
C. Define a new Stage picklist value.
D. Create a custom field on Opportunity.
A. Make the field editable on page layouts.
12 of 65
AW Computing (AWC) occasionally works with Independent contractors, who the company stores as Contacts In Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?
A. Enable Contacts to multiple Accounts.
B. Use a partner community to track the Contacts.
C. Create a new Contact record for each agency.
D. Create a junction object to track many-to-many relationship.
A. Enable Contacts to multiple Accounts.
13 of 65.
An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created.
What could the issue be?
A. The flow is read only.
B. The flow url is deactivated.
C. The flow is inactive.
D. The flow trigger is missing.
C. The flow is inactive.
14 of 65
Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?
A. Chatter Recommendations
B. Chatter Broadcast Group
C. Chatter Stream
D. Chatter Unlisted Group
B. Chatter Broadcast Group
15 of 65
An administrator is building a Lightning app and sees a message that a My Domain must be set up first.
What should the administrator take into consideration when enabling My Domain?
A. The URL instance for a My Domain stays the same for every release.
B. Single sign-on must be disabled prior to implementing My Domain.
C. A deployed My Domain is irreversible and renaming is unavailable.
D. The login for all internal and external users changes to the My Domain login.
A. The URL instance for a My Domain stays the same for every release.
16 of 65
Universal Containers wants to prevent its service team from accessing deal records. While service users are unable to access deal list views they are able to find deal records via a search.
What option should the administrator adjust to fully restrict access?
A. Permissions and tab visibility
B. Record settings and search Index
C. Page layouts and field-level security
D. App permissions and search terms
C. Page layouts and field-level security
17 of 65
Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request?
A. Workflow Rule
B. Outbound Message
C. Quick Action
D. Flow Builder
D. Flow Builder
18 of 65
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are lookIng for an automated solution that would give the product’s two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
A. Create a user-based sharing rule and an ad-hoc case team.
B. Create a queue and a criteria-based sharing rule.
C. Create an auto-response rule and a public group.
D. Create a predefined case team and an assignment rule.
D. Create a predefined case team and an assignment rule.
19 of 65
The administrator at Universal Containers has a screen flow that helps users create new leads. When Lead Source is “Search Engine”, the administrator needs to require the user to choose a specific search engine from a picklist. If Lead Source is not “Search Engine”, this picklist should be hidden.
How should the administrator complete this requirement?
A. Create a picklist for Specific Search Engine, and set conditional visibility so that It is only shown when Lead Source is “Search Engine”
B. Assign a decision element to direct the user to a second screen to hold Specific Search Engine only when Lead Source is “Search Engine”
C. Use an assignment element, one for when Lead Source is “Search Engine” and one for everything else
D. Configure a picklist for Specific Search Engine, and use a validation rule to conditionally show only when Lead Source is “Search Engine”.
A. Create a picklist for Specific Search Engine, and set conditional visibility so that It is only shown when Lead Source is “Search Engine”
D said:
B. Assign a decision element to direct the user to a second screen to hold Specific Search Engine only when Lead Source is “Search Engine”
20 of 65
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?
A. Modify compact Case page layout to include the action.
B. Create a custom Lightning App with the action.
C. Add the Salesforce Mobile and Lightning Experience action to the page layout.
D. Include the action in the Salesforce Mobile Navigation menu.
C. Add the Salesforce Mobile and Lightning Experience action to the page layout.
21 of 65
The administrator at Cloud Kicks has been asked to change the company’s Shoe Style field to prevent users from selecting more than one style on a record.
Which two steps should an administrator do to accomplish this?
Choose 2 answers
A. Change the field type from a multi-select picklist fled to a picklist field.
B. Select the “Choose only one value” checkbox on the picklist field.
C. Reactivate the appropriate Shoe Style values after the field type changes.
D. Back-up the Shoe Style values in existing records.
A. Change the field type from a multi-select picklist fled to a picklist field.
B. Select the “Choose only one value” checkbox on the picklist field.
22 of 65
Users have noticed that when they click on a report in a dashboard to view the report details, the values In the report are different from the values displayed on the dashboard.
What are the two reasons this is likely to occur?
Choose 2 answers
A. The dashboard needs to be refreshed.
B. The report needs to be refreshed.
C. The running dashboard user and viewer have different permissions.
D. The current user does not have access to the report folder.
A. The dashboard needs to be refreshed.
C. The running dashboard user and viewer have different permissions.
23 of 65
An administrator has been asked to change the data type of an auto number to a text field.
What should the administrator be aware of before changing the field?
A. Existing field values will be converted.
B. Existing field values will remain unchanged.
C. Existing Auto Number fled to Text is prevented.
D. Existing field values will be deleted.
B. Existing field values will remain unchanged.
24 of 65
Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment Items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Accounts?
A. Accounts should have a lookup to Shipments.
B. Shipments should have a master detail to Accounts.
C. Accounts should have a master detail to Shipments.
D. Shipments should have a lookup to Account.
D. Shipments should have a lookup to Account.
25 of 65
Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
A. Configure Knowledge with articles and data categories.
B. Direct users to Global Search to look for similar cases.
C. Use an interview flow to capture Case details.
D. Create a custom object to capture popular Case resolutions.
B. Direct users to Global Search to look for similar cases.
