Current - Set 1 Flashcards
1 of 65
Cloud Kicks’ executives have noticed the Opportunity Expected Revenue field displays incorrect values.
How should the administrator correct this?
A. Change the probability associated with the stage.
B. Update the expected revenue associated with the stage.
C. Adjust the forecast category associated with the stage.
D. Modify the closed won value associated with the stage.
A. Change the probability associated with the stage.
2 of 65
AW Computing needs to capture a loss reason in a rich text field when an opportunity is closed lost.
How should an administrator configure this requirement?
A. Select the required checkbox next to the Loss Reason field on the page layout.
B. Configure a workflow rule to display an error if Loss Reason is blank.
C. Create a validation rule to display an error if stage is closed lost and Loss Reason is blank.
D. Check the required checkbox on the Loss Reason field in Object Manager.
C. Create a validation rule to display an error if stage is closed lost and Loss Reason is blank.
3 of 65
An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.
Which two ways should these folders be shared?
Choose 2 answers
A. Share the Helpdesk folder with Support Agents with View access.
B. Share the Support Reports folder with Support Managers with Edit Access.
C. Share the Support Reports folder with Support Agents with View Access,
D. Share the R&D folder with Support Managers with Edit Access.
A. Share the Helpdesk folder with Support Agents with View access.
B. Share the Support Reports folder with Support Managers with Edit Access.
4 of 65
Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone In product engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity for Product Type. When a sales rep saves an opportunity, they need to select the
Product Type or check the Needs Review box.
What should an administrator use to accomplish this?
A. Before Save flow
B. Required fields
C. Workflow rule
D. Validation rule
D. Validation rule
5 of 65
An administrator at Universal Containers needs an automated way to delete records based on field values.
What automated solution should the administrator use?
A. Workflow
B. Automation Studio
C. Process Builder
D. Flow Builder
D. Flow Builder
6 of 65
An administrator is planning to use Data Loader to mass Import new records to a custom object from a new API.
What will the administrator need to do to use the Data Loader?
A. Append their security token at the end of their password to login.
B. Reset their password and their security token.
C. Add a permission set that allows them to import data.
D. Use the Data Import Tool to mass import custom object records.
B. Reset their password and their security token.
7 of 65
Users at Cloud Kicks are reporting different options when updating a custom picklist on the Opportunity object based on the kind of opportunity.
Where should an administrator update the option in the picklist?
A. Picklist value sets
B. Related lookup filters
C. Fields and relationships
D. Record type
D. Record type
8 of 65
Cloud Kicks has the organization-wide defaults for Opportunity set to Private.
Which two features should the administrator use to open up access to opportunity records for sales users working on collaborative deals?
Choose 2 answers
A. Sharing rules
B. Profiles
C. Sharing set
D. Role hierarchy
A. Sharing rules
D. Role hierarchy
9 of 65
Universal Contalners has a Contact Lightning record page with a component that shows LinkedIn data. The sales team would like to only show this component to those users who have the Sales User profile when they are on their mobile phones.
Which two solutions should the administrator use to fulfill this requirement?
Choose 2 answers
A. Filter the component visibility with Form Factor = Phone.
B. Filter the component visibility with User > Profile > Name = Sales User.
C. Filter the component visibility with User > Role > Name = Sales User.
D. Filter the component visibility with View = Mobile/Tablet.
A. Filter the component visibility with Form Factor = Phone.
B. Filter the component visibility with User > Profile > Name = Sales User.
10 of 65
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response Include the top five troubleshooting tips that could help solve the customer’s issue.
What should the administrator suggest to meet these requirements?
A. Email Alerts
B. Auto-Response Rules
C. Knowledge Articles
D. Assignment Rules
B. Auto-Response Rules
11 of 65
An administrator at Ursa Major Solar just learned about the AppExchange and how helpful It can be to the company’s business.
Which two actions can be accomplished via the AppExchange?
Choose 2 answers
A. Install industry-specific solution templates.
B. Find certified developers and consultants.
C. Download the Dataloader data tool.
D. Download standard Lightning components.
A. Install industry-specific solution templates.
B. Find certified developers and consultants.
12 of 65
Cloud Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the question that is needed.
How should an administrator complete this?
A. Use conditional visibility to hide the unnecessary question.
B. Use a decision element and a new screen to show the proper question.
C. Use branching in the flow screen to show the proper scenario.
D. Use a new version of the flow for each scenario.
A. Use conditional visibility to hide the unnecessary question.
13 of 65
At Universal Containers, there Is a custom field on the Lead named Product Category, Management wants this Information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?
A. Create a custom field on the Opportunity and map the two fields.
B. Create a workflow to update Opportunity fields based on the lead.
C. Map the lead custom field to the product’s product category field.
D. Configure the product categories picklist field on the product.
A. Create a custom field on the Opportunity and map the two fields.
14 of 65
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?
A. Add the Salesforce Mobile and Lightning Experience action to the page layout.
B. Include the action in the Salesforce Mobile Navigation menu.
C. Modify compact Case page layout to include the action.
D. Create a custom Lightning App with the action.
A. Add the Salesforce Mobile and Lightning Experience action to the page layout.
15 of 65
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issue?
A. Use a fault connector and display a screen with text explaining what went wrong and how to correct it.
B. Uncheck the End User Flow Errors box in Setup,
C. Create a permission set to allow users to bypass the error.
D. Remove validation rules so that the users are able to proceed without complete records.
A. Use a fault connector and display a screen with text explaining what went wrong and how to correct it.
16 of 65
DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need to be taken. Agents need to be able to submit requests and receive approvals from the homeowners’ association.
How can the administrator ensure these extra steps only appear when creating open house records for condominiums?
A. Create two page layouts. Use business processes and record types to display the appropriate picklist values.
B. Create one page layout. Use business processes to ensure the proper status picklist values display.
C. Create one page layout. Use record types to ensure the proper status picklist values display.
D. Create two page layouts, one with a House Status field and the other with a Condominium Status field.
A. Create two page layouts. Use business processes and record types to display the appropriate picklist values.
17 of 65
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
A. Re-assign the case.
B. Change the Case Priority.
C. Re-open the Case.
D. Send email notifications.
A. Re-assign the case.
D. Send email notifications.
18 of 65
A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?
A. Data Import Wizard
B. Dataloader.io
C. Data Loader
D. Mass Transfer Tool
D. Mass Transfer Tool
19 of 65
Universal Container’s administrator has been asked to create a many-to-many relationship between two existing custom objects.
Which two steps should the administrator take when enabling the many-to-many relationship?
Choose 2 answers
A. Create URL fields on a custom object.
B. Create a junction with a custom object.
C. Create two master-detail relationships on the new object.
D. Create two lookup relationships on the new object.
B. Create a junction with a custom object.
C. Create two master-detail relationships on the new object.
20 of 65
The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities In their pipeline expected to close in the next 90 days.
What should an administrator do to accomplish this request?
A. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.
B. Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.
C. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.
D. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
D. Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
21 of 65
Sales reps miss key fields when filling out an opportunity record through the sales process. Reps need to move forward in stages but are unable to enter a previous stage.
Which three options should the administrator use to address this need?
Choose 3 answers
A. Mark fields required on the page layout.
B. Enable guided selling.
C. Configure Opportunity Path.
D. Use validation rules.
E. Use Flow to mark fields required.
A. Mark fields required on the page layout.
C. Configure Opportunity Path.
D. Use validation rules.
22 of 65
An administrator wants to create a form In Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?
A. Process Builder
B. Flow Builder
C. Approval Process
D. Outbound Message
B. Flow Builder
23 of 65
The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue. Any manually created cases should be owned by the agent creating them; however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?
A. An escalation rule is changing the case owner on case creation.
B. The Owner field is missing on the webform and email template.
C. The Assignment Rule checkbox is selected by default.
D. Another assignment rule Is giving ownership to the administrator.
C. The Assignment Rule checkbox is selected by default.
24 of 65
Ursa Major Solar offers amazing experiences for all of Its employees. The employee engagement committee wants to post updates while restricting other employees from posting.
What should the administrator create to meet this request?
A. Chatter Recommendations
B. Chatter Broadcast Group
C. Chatter Stream
D. Chatter Unlisted Grous
B. Chatter Broadcast Group
25 of 65
Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.
Which two tools should an administrator configure?
Choose 2 answers
A. Email Alert Action
B. Approval Process
C. Quick Action
D. Outbound Message
B. Approval Process
D. Outbound Message
26 of 65
Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.
How should the administrator configure this requirement?
A. Create one sales process. Create three record types and three page layouts.
B. Create one sales process. Create one record type and three page layouts.
C. Create three sales processes. Create three record types and one page layout.
D. Create three sales processes. Create three record types and three page layouts.
A. Create one sales process. Create three record types and three page layouts.
