Current legislation Flashcards
Name the 3 legislations for customer rights
The customer rights acts (2015), sale of goods act (1979), consumer protection (1987)
Sale of goods act general purpose
it means that goods must be as describe, of satisfactory quality and fit for purpose
Customer rights act general purpose
this includes digital goods such as deals with transactions between sellers and buyers (business to customer). It also replaced and updates previous legislations. It provided the same protection of goods as sale of goods act, covered services, returns. repairs and replacements, delivery
Customer rights act - how were services and returns protected for the customer
Services - care delivery service, verbal or written information is binding, must be provided in reasonable time, reasonable price
Returns - can be done if product = not as described, unfit for purpose, not satisfactory
Consumer protection act general purpose
gives right to claim compensation against the producer of a defective product if it has caused damage, death or personal injury. Also contains a strict liability test for defective products in the Uk law, making the products of the product automatically liable for any damage caused
How does the Consumer protection act protect consumers
making companies liable for injury, imposes specific safety requirements, stops companies with misleading prices
This makes manufactures warn consumers about risk, provide risk information, monitor the safety of products, act if problems are found
How do the British standard institute help with safety
they release standards that products must meet in the UK. Companies registered to BSI regularly have their products checked, this helps consumers know that products with BSI have have safety checks. As manufactures must provide safety warnings. inform customers how to care for products
Quality checks - different types
quality assurance and quality control
Quality assurance definition
process of determining whether a product or service meets specified requirements - QA establishes and maintains set requirements for developing or manufacturing reliable products
Quality control definition
process through which a business seeks to ensure that products quality is maintained or improved. QC - involves testing units and determining if they are within the specifications for the final product
Health and safety regulations general purpose
employers are legally required to ensure safety to employees, nonemployees (such as visitors and students).
What area the Health and Safety executive
a national independent watchdog that check that companies meet safety obligations
What must employers comply with (health and safety)
HSWA (health and safety at work act), COSHH (control of substances hazardous to health), personal protective clothing act, risk assessments
Manufactures must provide and use (health and safety)
the correct tools for the job and prove safety practises are in place
Employers should provide (health and safety)
training of the machines, procedures encase of spillages of COSHH substances, ensure the machines are regularly maintained, provide PPE
What can be done in work spaces to reduce injury or health issues
job rotations may be used to avoid RSI (repetitive strain injury), safety zones could be used in classrooms or shop floors, machinery may have flashing lights or alarms to aid visibility of hazards
What is the general role of the Health and Safety at Work Act (HSWA)
lays down wide ranging duties on employers
What must employers do according to the Health and Safety at Work Act (HSWA)
they must protect the health, safety and welfare at work of all their employees as well as others on their premises (casual workers, self-employed, clients, visitors).
How may employers help to keep people safe on their premises according to the Health and Safety at Work Act (HSWA)
They must protect people from the risk of injury or ill health by protecting risks arising from work activities which could affect employees or non-employees. Must keep explosive and highly flammable substances safe.
What is the general role of the Personal Protective Equipment at Work (PPEW)
it states that companies should provided and make sure PPE is being used effectively. PPE must be assessed to check sustainability for task, maintained and stored properly, provided with instruction/training, used correctly by employees. It also states that safety signs should be displayed appropriately and they should be a standard so are recognisable
What is the general role of the Control of Substances Hazardous to Health (COSHH)
helps to protect employees/others from hazardous substances, risk assessments and incident planning. Employers must prevent, reduce or limit workers exposure to COSHH such as paints, varnish, adhesives, airborne particles (wood dust)
How can employers limit risk of injury with COSHH
training (appropriate and could be externally and certified), machine maintenance (important for health/safety must provide adequate maintenance in the event of an investigation - guards/switches/function) extraction systems (must be provided if dust/fumes are produced, usually yearly inspection), provision of PPE (used correctly), accident reporting (must keep a record of accidents and report to RIDDAR)
Risk assessment definition
any risk in the workplace must be controlled as it required by law and not all risks can be eliminated so employers must take all reasonably practicable measures to minimise risk
Steps of a risk assessments
- identify the risk
- decide the people at risk
- evaluate the risks
- record the findings
- review the assessment
