Culture Values And Ability Flashcards
What is culture?
It is shared by members in a broad social group
Hofstede’s 6 Dimensions
Power distance
Individualism vs. collectivism
Self reference effect
Uncertainty avoidance
Maternity vs. feminity
Short term vs. long term
Indulgence vs. restraint
Power distance
(-) more egalitarian: culture prefers power distributed uniformly
(+) hierarchy: culture accepts unequal distribution
Individualism vs. collectivism
(-) collectivist: loosely knit social framework take care of themselves and immediate family
(+) individualistic: right social framework take care of members of broader group
Self reference
??
Uncertainty avoidance
(-) comfortable with ambiguity
(+) ambiguity create anxiety - needs formal rules
Masculinity vs. femininity
(-) nurture more important (fem)
(+) power more important (masc)
Short term vs long term
(-) short term goals first - past/present oriented
(+) long term goals first - future oriented
Indulgence vs. restraint
(-) happiness can be bad - restraint - strict social norms
(+) happiness can be good - no restrain on enjoying life
3 types of ability
Cognitive, emotional, physical
Cognitive ability
Capabilities related to the acquisition and application of knowledge in problem solving
Cognitive ability measures
SAT, GRE, GMAT
Wonderlic
IQ Test
Emotional ability
Capabilities related to the management and use of emotions when interacting with others (EI)
Emotional ability 4 dimensions
Self-awareness
Other awareness
Emotional regulation
Use of emotions
Emotional intelligence
Important for service employees
