Cultural competence

Question 1

Define culture

Answer 1

• Integrated pattern of human behaviour that includes language, thoughts, actions, beliefs, religion etc.

Question 2

Define competence

Answer 2

• Implies having the capacity to function effectively as an individual or an organisation within the context of the cultural beliefs, practises and needs by patients and communities

Question 3

Brief history of cultural competance

Answer 3

• Cross et al cultural competence as a set of congruent behaviours, knowledge, attidtudes to come together
• So coming together as system to enable effective work in cross cultural situations
• Campinha says its something that cant be fully achieved its ongoing

Question 4

Cultural competence model

Answer 4

Question 5

Why cultural competence matters?

Answer 5

• Research has shown that there are clear
  links between cultural competence, quality
  improvement and elimination of disparities
  in care
• Evidence also highlights that cultural
  competence and cultural effective care are
  critical for improving health outcomes,
  patient safety and satisfaction.

Question 6

Key concepts of cultural competence - diversity, cultural knowledge and cultural awareness

Answer 6

• Diversity and multiculturalism: celebrating mc and accepting people can belong to different cultures
• Cultural knowledge: Knowing things about their health beliefs and customs to help aid them
• Cultural awareness: It involves recognizing and
  acknowledging one’s own cultural biases, assumptions, and beliefs.

Question 7

Key concepts of cultural competence - cultural skills, sensitivity and humility

Answer 7

• Cultural skills: adapting your approach based on the needs of the diverse patients
• Cultural sensitivity: Ability to perceive and respect the feelings, needs and preferences of people from different cultures
• Cultural humility: Openess and lifelong learning, recognising cultures arent perfect

Question 8

Key concepts of cultural competence - cultural blindness, safety and acculuration

Answer 8

• Cultural blindness: ‘treating everyone the same way’ creates a one-size-fits-all approach and does not represent ‘personal care’ or ‘equal chance’.
• Cultural safety: An environment, which is safe for people; where there is no assault, challenge
  or denial of their identity, of who they are and what they need. It is about shared
  respect
• Acculturation: describes the process by which members of one cultural group adopt the cultural traits, beliefs,
  behaviours or social patterns of another group.

Question 9

How a healthcare professional can show cultural comptenance

Answer 9

1. Asking the patient open ended questions about expectations, condition and give treatment advice
2. Being non-judgemental in your attitude
3. Being willing to understand different cultures to meet needs
4. Overcome language barriers such as translate medical instructons
5. Think about using other platforms for sharing
   information, not just written forms.

Question 10

Benefits of cultural competence

Answer 10

1. Enhanced Patient Trust
2. Improved Communication
3. Increased Medication Adherence
4. Better Health Outcomes
5. Reduced Health Disparities
6. Enhanced Patient Satisfaction
7. Positive Reputation
8. Legal and Ethical Compliance
9. Effective Cross-Cultural Teams
   10.Global Healthcare Opportunities
   11.Personal and Professional Growth