crazam 5 and 7 Flashcards
democratic
•involves staff, trust staff, open communication, delegates responsibility
•staff consulted abt decisions
•improved communications & decisions
•increased productivity
•culture of intrapreneurship
•reduced management euros o& stress
autocratic
•instructions to subordinates, makes all decisions without consulting anyone
•constant supervision, take no advice
•good for emergency where quick decisions needs/new or inexperienced employees ensuring they know what to do
•generally bad output
•démotivation, high staff turnover
laissez faire
•management very little involvement
•need for capable, highly skilled employees
•manager set goals and timeframes, leave up to employee in how to achieve
•eg Pfizer
limitations of maslow hierarchy of needs
•assumes all people motivated by dans things at same stage of their careers. doesn’t consider people have diff motivations at diff life stages
•concept of self actualisation varies.
•not all needs may be of equal value to employees
leadership
•the ability to inspire and influence others to go in a certain direction. includes autocratic, democratic and laissez faire leaders
•managers with good leadership skills often take up Democratic style. engage w/staff, communicate well & consult staff in relation to major decisions
•leaders approach to delegation dan encourage and influence intrapreneurship and air
motivation
•ability of manager to get staff to contribute their best efforts
•many motivational theories and all employees have diff motivators. Maslow Hierarchy of Needs/McGregor X and Y
•employees generally motivated to work hard in environment where feel valued, input acknowledged & pos environment
communication
•involves transfer of info in a way where message is received, understood and gets an action
•mgrs require various lvls of communication skills
•effective communicators listen to staff, acknowledge opinions, directly communicate with them & consult them when decisions are being made that’ll affect them
factors affecting leadership style
•instant/quick decisions- no need for input on decision/where the decision wouldn’t change as result of employee input autocratic style
•type of employees- amt direction needed by employees should be sm considered. assembly line staff stunted to autocratic
•time- if needed fast, autocratic
•complexity of task/skills employees- more complicated more detailed instruction & supervision. if skills set high, employees may require leader to be facilitator to allow figure out on own
•span of control
•corporate culture
how does adopting an autocratic leadership style manage the process of change in a business
change is implemented by intimidating workers into accepting change eg. threatening redundancies
benefits of emails
•if need to speak with employee traveling in other country/long distance communication, email allows to do instantly
•urgent messages can be communicated rapidly and effectively using diff tech, including Skype and smart phone tech
benefit of EDI
•greatly facilitates communication in global market
•document transfers, automated stock ordering, details of trading figures, etc can be transmitted globally in matter of seconds
benefits of video conferencing
•workers no longer have to be on site to communicate efficiently
•can work from home and communicate, cutting down on costs associated with live meetings like travel costs,etc
benefits internet
•social network sites like Facebook and business networks like LinkedIn have facilitated the global marketing of companies
benefits of LANs (Local Area Networks)
•allows employees within organisation to communicate with each other more efficiently
•files can be sent quickly and paperwork kept to min
role of data protection commissioner
•responsible for monitoring the application of the general data protection regulation
•monitors and enforced GDPR-
•promotes public awareness of GDPR
•prohibits data transfer
•impose fines
•data audits
monitors and enforces GDPR
(role of data protection commissioner)
•order data controllers to provide info to data subject when requested
•can also force a data controller to delete incorrect info held on data subject
promotes public awareness of GDPR
(role of data protection commissioner)
•informs public about their rights under GDPR through websites & published materials like guidelines and infographics
prohibits data transfer
(role of data protection commissioner)
•stops transfer of data outside ireland in certain circumstances
impose fines
(role of data protection commissioner)
•impose fines up to €20M or 4% off annual turnover, whichever larger, for very serious breaches of GDPR
data audits
(role of data protection commissioner)
•investigate processes used by data processors and controllers
•can enter business’s premises, speak to relevant staff and inspect & copy info
factors influencing a managers choice of communication methods
•accuracy- all facts should be accurate, up to date knowledge
•appropriate language- no jargon, no technical/difficult, receiver easy to understand
•preparation- sender research audience to judge the times and content of message, eg education lvl, exp
•confidentiality- sensitive info face to face
•feedback- should be feature in all methods. opportunity to recieved to seek clarification & reduce misunderstandings
WTO
world trade organisation
CAM
computer aided manufacturjng
CAD
computer aided design
importance of effective communication
•productivity increases- clear communication, instructions understood
•better IR- disputes can be resolved before becomes critical issue
•intrapreneurship encouraged
•clear goals can be set- easier to plan w/employees & agree individual targets. motivates
•better decision making
•greater trust amongst staff
benefits of effective communicator manager
•less conflict- no confusion/ambiguity
•less errors- clear communication usually written form, reread
•less wastage/improved quality- timely manner, tasks quicker
•more sales/profits- analyse info quickly, quick decisions
•better decision making
•better morale/less stress
•low staff turnover
obligations of data protection officer
•obtain and process data fairly
•keep data only for one or more specified, explicit and lawful purposes
•use and disclose data only in ways compatible and explicit and lawful purposes
•keep data safe & secure against unauthorized access
•keep data accurate, complete, up to date
•ensure data is adequate and relevant
•retain data no longer than necessary
•provide copy of personal data to individual on request
report layout
•title
•to
•from
•date
•terms of reference
•introduction
•findings/obligations
•signed
•position
annual general meeting
•held once a year, attended by directors and shareholders
•shareholders elect board of directors, shareholders appoint auditors, chairperson give report on company performance, auditors reports present the accounts, shareholders chance to question directors, declare dividend
implications for management developing own website
•communication- instant, can be used to communicate with customers, suppliers, staff
•e-commerce- buy online
•enhanced rep- pos image, sales increase as 24hr available to order, comp adv
•growth- reached at min cost, global advertising reach ww market
•online support service- to customers i.e. respond to concerns
•staff training in web design/web maintenance
data protection
•means by which the privacy rights of individuals are safeguarded in relation to the processing of their personal data
•ensures personal data that’s processed is accurate & enforced set of standards for processing such info
•includes automated and manual data
•info held must be accurate, appropriate security measures to safeguard it, kept only as long as necessary
•rights of individuals can’t be subjected to automated decision making, must be human input in making of important decisions relating to individual
IBEC
Irish Business and Employers Confederation
DIRT
Deposit Interest Retention Tax
powers of chairperson in agm
•opens meeting
•ensures quorum
•guides discussion and manages time and contributions, keeps order
•organises vote taking and has casting vote
•power to adjourn the meeting
powers of secretary at agm
•sends out notice and agenda to all entitled to attend, sent out in plenty of time
•arranges suitable venues, ensures resources like refreshments, seating plans
•informs meeting of important correspondence & documents recieved by the organisation
•records minutes
•assists & advises chairperson
benefits of meetings as a method of communication
•allows discussions to take place on diff proposals, allowed for better decision making
•allow info to be spread amongst all stakeholders, no need to say individually
•creative forums, brainstorming
•allow for feedback
•appropriate when dealing with sensitive issues
