crazam 5 and 7

Question 1

democratic

Answer 1

•involves staff, trust staff, open communication, delegates responsibility
•staff consulted abt decisions
•improved communications & decisions
•increased productivity
•culture of intrapreneurship
•reduced management euros o& stress

Question 2

autocratic

Answer 2

•instructions to subordinates, makes all decisions without consulting anyone
•constant supervision, take no advice
•good for emergency where quick decisions needs/new or inexperienced employees ensuring they know what to do
•generally bad output
•démotivation, high staff turnover

Question 3

laissez faire

Answer 3

•management very little involvement
•need for capable, highly skilled employees
•manager set goals and timeframes, leave up to employee in how to achieve
•eg Pfizer

Question 4

limitations of maslow hierarchy of needs

Answer 4

•assumes all people motivated by dans things at same stage of their careers. doesn’t consider people have diff motivations at diff life stages
•concept of self actualisation varies.
•not all needs may be of equal value to employees

Question 5

leadership

Answer 5

•the ability to inspire and influence others to go in a certain direction. includes autocratic, democratic and laissez faire leaders
•managers with good leadership skills often take up Democratic style. engage w/staff, communicate well & consult staff in relation to major decisions
•leaders approach to delegation dan encourage and influence intrapreneurship and air

Question 6

motivation

Answer 6

•ability of manager to get staff to contribute their best efforts
•many motivational theories and all employees have diff motivators. Maslow Hierarchy of Needs/McGregor X and Y
•employees generally motivated to work hard in environment where feel valued, input acknowledged & pos environment

Question 7

communication

Answer 7

•involves transfer of info in a way where message is received, understood and gets an action
•mgrs require various lvls of communication skills
•effective communicators listen to staff, acknowledge opinions, directly communicate with them & consult them when decisions are being made that’ll affect them

Question 8

factors affecting leadership style

Answer 8

•instant/quick decisions- no need for input on decision/where the decision wouldn’t change as result of employee input autocratic style
•type of employees- amt direction needed by employees should be sm considered. assembly line staff stunted to autocratic
•time- if needed fast, autocratic
•complexity of task/skills employees- more complicated more detailed instruction & supervision. if skills set high, employees may require leader to be facilitator to allow figure out on own
•span of control
•corporate culture

Question 9

how does adopting an autocratic leadership style manage the process of change in a business

Answer 9

change is implemented by intimidating workers into accepting change eg. threatening redundancies

Question 10

benefits of emails

Answer 10

•if need to speak with employee traveling in other country/long distance communication, email allows to do instantly
•urgent messages can be communicated rapidly and effectively using diff tech, including Skype and smart phone tech

Question 11

benefit of EDI

Answer 11

•greatly facilitates communication in global market
•document transfers, automated stock ordering, details of trading figures, etc can be transmitted globally in matter of seconds

Question 12

benefits of video conferencing

Answer 12

•workers no longer have to be on site to communicate efficiently
•can work from home and communicate, cutting down on costs associated with live meetings like travel costs,etc

Question 13

benefits internet

Answer 13

•social network sites like Facebook and business networks like LinkedIn have facilitated the global marketing of companies

Question 14

benefits of LANs (Local Area Networks)

Answer 14

•allows employees within organisation to communicate with each other more efficiently
•files can be sent quickly and paperwork kept to min

Question 15

role of data protection commissioner

Answer 15

•responsible for monitoring the application of the general data protection regulation
•monitors and enforced GDPR-
•promotes public awareness of GDPR
•prohibits data transfer
•impose fines
•data audits

Question 16

monitors and enforces GDPR
(role of data protection commissioner)

Answer 16

•order data controllers to provide info to data subject when requested
•can also force a data controller to delete incorrect info held on data subject

Question 17

promotes public awareness of GDPR
(role of data protection commissioner)

Answer 17

•informs public about their rights under GDPR through websites & published materials like guidelines and infographics

Question 18

prohibits data transfer
(role of data protection commissioner)

Answer 18

•stops transfer of data outside ireland in certain circumstances

Question 19

impose fines
(role of data protection commissioner)

Answer 19

•impose fines up to €20M or 4% off annual turnover, whichever larger, for very serious breaches of GDPR

Question 20

data audits
(role of data protection commissioner)

Answer 20

•investigate processes used by data processors and controllers
•can enter business’s premises, speak to relevant staff and inspect & copy info

Question 21

factors influencing a managers choice of communication methods

Answer 21

•accuracy- all facts should be accurate, up to date knowledge
•appropriate language- no jargon, no technical/difficult, receiver easy to understand
•preparation- sender research audience to judge the times and content of message, eg education lvl, exp
•confidentiality- sensitive info face to face
•feedback- should be feature in all methods. opportunity to recieved to seek clarification & reduce misunderstandings

Question 22

WTO

Answer 22

world trade organisation

Question 23

CAM

Answer 23

computer aided manufacturjng

Question 24

CAD

Answer 24

computer aided design

Question 25

importance of effective communication

Answer 25

•productivity increases- clear communication, instructions understood
•better IR- disputes can be resolved before becomes critical issue
•intrapreneurship encouraged
•clear goals can be set- easier to plan w/employees & agree individual targets. motivates
•better decision making
•greater trust amongst staff

Question 26

benefits of effective communicator manager

Answer 26

•less conflict- no confusion/ambiguity
•less errors- clear communication usually written form, reread
•less wastage/improved quality- timely manner, tasks quicker
•more sales/profits- analyse info quickly, quick decisions
•better decision making
•better morale/less stress
•low staff turnover

Question 27

obligations of data protection officer

Answer 27

•obtain and process data fairly
•keep data only for one or more specified, explicit and lawful purposes
•use and disclose data only in ways compatible and explicit and lawful purposes
•keep data safe & secure against unauthorized access
•keep data accurate, complete, up to date
•ensure data is adequate and relevant
•retain data no longer than necessary
•provide copy of personal data to individual on request

Question 28

report layout

Answer 28

•title
•to
•from
•date
•terms of reference
•introduction
•findings/obligations
•signed
•position

Question 29

annual general meeting

Answer 29

•held once a year, attended by directors and shareholders
•shareholders elect board of directors, shareholders appoint auditors, chairperson give report on company performance, auditors reports present the accounts, shareholders chance to question directors, declare dividend

Question 30

implications for management developing own website

Answer 30

•communication- instant, can be used to communicate with customers, suppliers, staff
•e-commerce- buy online
•enhanced rep- pos image, sales increase as 24hr available to order, comp adv
•growth- reached at min cost, global advertising reach ww market
•online support service- to customers i.e. respond to concerns
•staff training in web design/web maintenance

Question 31

data protection

Answer 31

•means by which the privacy rights of individuals are safeguarded in relation to the processing of their personal data
•ensures personal data that’s processed is accurate & enforced set of standards for processing such info
•includes automated and manual data
•info held must be accurate, appropriate security measures to safeguard it, kept only as long as necessary
•rights of individuals can’t be subjected to automated decision making, must be human input in making of important decisions relating to individual

Question 32

IBEC

Answer 32

Irish Business and Employers Confederation

Question 33

DIRT

Answer 33

Deposit Interest Retention Tax

Question 34

powers of chairperson in agm

Answer 34

•opens meeting
•ensures quorum
•guides discussion and manages time and contributions, keeps order
•organises vote taking and has casting vote
•power to adjourn the meeting

Question 35

powers of secretary at agm

Answer 35

•sends out notice and agenda to all entitled to attend, sent out in plenty of time
•arranges suitable venues, ensures resources like refreshments, seating plans
•informs meeting of important correspondence & documents recieved by the organisation
•records minutes
•assists & advises chairperson

Question 36

benefits of meetings as a method of communication

Answer 36

•allows discussions to take place on diff proposals, allowed for better decision making
•allow info to be spread amongst all stakeholders, no need to say individually
•creative forums, brainstorming
•allow for feedback
•appropriate when dealing with sensitive issues