crazam 2

Question 1

additional provisions of SOGSS Act 1980

Answer 1

•illegal signs
•guarantees must limit the consumers basic rights
•unsolicited goods
•retailer responsible
•redress

Question 2

illegal signs

Answer 2

•consumer rights under the act can’t be taken away or limited by signs like ‘No Cash Refunds, ‘No Exchange’, etc.
•these signs don’t affect your statutory consumer rights

Question 3

guarantee must not limit the consumers basic rights

Answer 3

•guarantees are seen as something extra (additional protection) that’s given to the consumers and cant limit the consumers rights under consumer law
•guarantees must clearly show what goods are covered, time frame and procedure for claim

Question 4

right to cancel

Answer 4

•you have the right to a cooling off period of 14 days if you buy something from a distance (online, telephone, door to door selling, etc)

Question 5

rights under sale of goods and supply of services act 1980

Answer 5

•merchantable quality
•guarantees
•illegal signs
•unsolicited goods

Question 6

role of ccpc

Answer 6

•inform consumers of rights
•enforce consumer law
•advise gov
•conduct research
•monitors mergers & acquisitions

Question 7

informs consumers of rights
(ccpc)

Answer 7

•provides consumers with info about rights, they provide website, helpline and social media site and engage in radio and tv. also newsletter

Question 8

enforces consumer law
(ccpc)

Answer 8

•is a statutory body responsible for enforcing all consumer law
•issue compliance notices, on the spot fines, prohibition notices and a consumer protection list of all businesses who have breached consumer law

Question 9

conduct research
(ccpc)

Answer 9

•engage in research into consumer behavior to advise consumers in how they can change habits and save money or receive better value for money eg. switching electricity supplier

Question 10

advice gov
(ccpc)

Answer 10

•advise gov on consumer issues abc’s recommend where consumers may need extra protection via legislation

Question 11

monitors mergers & acquisitions
(ccpc)

Answer 11

•to ensure fair competition in market for consumers, they monitor all mergers and acquisitions in ireland
•ensures there’s no dominant businesses in particular markets

Question 12

evaluation of small claims procedure

Answer 12

•inexpensive- €25 send along with application form to Small Claims registrar
•limited compensation- max €2000
•no solicitor
•certain types of cases- no debts, personal injuries, breaches of leasing agreements, no most claims about private rental properties
•eval- consumers in ireland can make cross-borders claims up to €5000 against businesses in other eu countries (except denmark) through European Small Claims priced. cut off value very low & should be raised from current lvl

Question 13

eval of ccpc

Answer 13

•makes consumers aware of rights, empowering them to make informed decisions & encourages to assert rights
•promit culture of compliance amongst businesses with its guidelines
•ensure businesses will not be lied to as offenders are punished
•advocates on behalf of consumers to gov

Question 14

how does the small claims court operate

Answer 14

•both sides get to make their case & are encouraged to reach ab agreed settlement. no solicitors required
•decisions made by registrar of cost are not legally binding but usually accepted
•appeals can be made through the District Court and heard before a judge

Question 15

IDA

Answer 15

industrial development authority

Question 16

CRO

Answer 16

companies registration office

Question 17

what cases does the small claims court not deal with

Answer 17

•doesn’t deal with debts, personal injuries or breaches of leasing agreements
•also doesn’t deal with most claims about private rental properties

Question 18

office of the ombudsman

Answer 18

•investigates complaints about 3rd lvl institutions eg Gov, HSE, etc
•last resort, only investigates complaints after person has tried all other options to solve the issue
•provides free service
•complaints have to be made within one year, after fair review of a complaint they decide if it’s justified and if it is it makes recommendations to the public body to solve problem

Question 19

impact of trade dispute on suppliers

Answer 19

•can exp a decrease in sales and profitability as the business is closed for a period of
time
•business will order less/no raw mats due to strikes or other industrial action

Question 20

impact of trade dispute on consumers

Answer 20

•might be unable to buy goods and services due to industrial action
•it’s an inconvenience due to the loss of a service/being unable to access products
•consumer might decide to buy product from competitor

Question 21

impact of trade dispute on government

Answer 21

•decrease in tax revenue
•gov receive less tax revenue from PAYÉ and VAT when business on strike

Question 22

impact of trade disputes on employees

Answer 22

•during industrial dispute employees may suffer a loss of wages and dispute can impact job security