communixation Flashcards
communication
•involves the transferral of information from a sender to reciever, in which the message is recieved, understood, and gets an action
•mgrs must have various lvls of communication skills
•good communications listen to employees, acknowledge opinions, directly communicated and consult them when making decisions that’ll affect them
importance of communication
•productivity
•better ir
•intrapreneurship encouraged
•team approach
•clear goals can be established
•better decisions
productivity increases
(importance of communication)
•instructions understood by all employees and deadlines clearly communicated to employees leading to increased productivity
better ir
(importance of communication)
•clear communication and opened to listening to others mean that any dispute between stakeholders in a business can be resolved before it becomes a critical issue
intrapreneurship encouraged
(importance of communication)
•new ideas does easily and can be developed quickly in a business with effective communication
team approach
(importance of communication)
•in a modern businesse a matrix structure is applied where employees work on projects in teams
•for teams to be effective, members must be able to communicate clear and objectively to each other
clear goals can be established
(importance of communication)
•easier to plan with employees and set individual targets for them
•helps motivate employees
barriers of communication
•language
•appropriate medium
•timing
•info overload
•lack of trust
language
(barrier of communication)
•use of jargon/over complicated language
•need to choose language appropriate to the audience, short and clear sentences
appropriate medium
(barrier of communication)
•needs to match formality of communication.
•ensure medium is correct considering the need for feedback and proof the recipient has recieved the message
timing
(barrier of communication)
•wrong/inadequate amount
•messages must be delivered at correct time
•emails outside of work may not be read. emails that arrive near the close of the business may be ignored
info overload
(barrier of communication)
•too much info being transferred at once
•leads to confusion
•messages should be clear and concise
lack of trust
(barrier of communication)
•lack of trust between parties acts as barriers of effective communication
•build long teen ethical relationships to ensure a trusting relationship exists
•use communications training to overcome all the barriers
physical needs
(how can mgr use lvl to motivate)
•maslow identified that humans need food, water, clothing and shelter
•a mgr can satisfy these needs by offering competitive payments/salaries to all employees and financial incentives
safety needs
(how can mgr use lvl to motivate)
•the need for job certainty, continued employment and physical safety
•a mgr can satisfy by offering long term contracts of employment and ensuring that the work environment is safe
social needs
(how can mgr use lvl to motivate)
•need for interaction with others. need for friendship and to belong as part of a group
•can satisfy by offering a team structure where employees from all over work together on innovative projects
esteem needs
(how can mgr use lvl to motivate)
•need to have your performance recognized by others. need for praise and to be challenged
•could provide challenging work, listen to stress ideas, reward innovation and achievement and offer development opportunities
self actualisation
(how can mgr use lvl to motivate)
•desire to achieve one own full potential. to be best possible version of themselves
•can support employees to seek challenges and facilitate & encourage a growth mindset through development programmes
implications of manager choosing theory Y
•high trust
•innovation
•improved communications
•delagation
•open style of mgmt
high trust
(implications of manager choosing theory Y)
•ir improved when manager places trust and authority in staff
•morale improved
•less time spent resolving conflict
innovation
(implications of manager choosing theory Y)
•improved communication may result in employees being more likely to innovate and come up with an idea for a new product, way of reducing costs, wtx
improved communications
(implications of manager choosing theory Y)
•atmosphere improved as manager uses a two way system of communication
•reduced resistance to change & helps the organization manage change effectively
delegation
(implications of manager choosing theory Y)
•give employees authority, motivation improve as employees feel more in control of their environment
•may lead to better customer relations, happy workforce enjoys engaging with consumer
•can increase sales/profitability
open style of management
(implications of manager choosing theory Y)
•mgmt open to employee suggestions & welcome an opportunity to discuss rather than give directions
•effective decision making & higher productivity in design/manufacturing business
limits of maslow
•individual needs
•self actualisation
•value of needs
individual needs
(limits of maslow)
•assumes everyone is motivated by same things at same stage of their careers
•doesn’t consider that people have diff motivations at diff life stages
self actualisation
(limits of maslow)
•concept of self actualisation varies from person to person
•business may find it difficult to find ways to motivate employees at this lvl of hierarchy
value of needs
(limits of maslow)
•not all needs may be of equal value for employees
•e.g one employee may value esteem needs over safety needs
