communixation

Question 1

communication

Answer 1

•involves the transferral of information from a sender to reciever, in which the message is recieved, understood, and gets an action
•mgrs must have various lvls of communication skills
•good communications listen to employees, acknowledge opinions, directly communicated and consult them when making decisions that’ll affect them

Question 2

importance of communication

Answer 2

•productivity
•better ir
•intrapreneurship encouraged
•team approach
•clear goals can be established
•better decisions

Question 3

productivity increases
(importance of communication)

Answer 3

•instructions understood by all employees and deadlines clearly communicated to employees leading to increased productivity

Question 4

better ir
(importance of communication)

Answer 4

•clear communication and opened to listening to others mean that any dispute between stakeholders in a business can be resolved before it becomes a critical issue

Question 5

intrapreneurship encouraged
(importance of communication)

Answer 5

•new ideas does easily and can be developed quickly in a business with effective communication

Question 6

team approach
(importance of communication)

Answer 6

•in a modern businesse a matrix structure is applied where employees work on projects in teams
•for teams to be effective, members must be able to communicate clear and objectively to each other

Question 7

clear goals can be established
(importance of communication)

Answer 7

•easier to plan with employees and set individual targets for them
•helps motivate employees

Question 8

barriers of communication

Answer 8

•language
•appropriate medium
•timing
•info overload
•lack of trust

Question 9

language
(barrier of communication)

Answer 9

•use of jargon/over complicated language
•need to choose language appropriate to the audience, short and clear sentences

Question 10

appropriate medium
(barrier of communication)

Answer 10

•needs to match formality of communication.
•ensure medium is correct considering the need for feedback and proof the recipient has recieved the message

Question 11

timing
(barrier of communication)

Answer 11

•wrong/inadequate amount
•messages must be delivered at correct time
•emails outside of work may not be read. emails that arrive near the close of the business may be ignored

Question 12

info overload
(barrier of communication)

Answer 12

•too much info being transferred at once
•leads to confusion
•messages should be clear and concise

Question 13

lack of trust
(barrier of communication)

Answer 13

•lack of trust between parties acts as barriers of effective communication
•build long teen ethical relationships to ensure a trusting relationship exists
•use communications training to overcome all the barriers

Question 14

physical needs
(how can mgr use lvl to motivate)

Answer 14

•maslow identified that humans need food, water, clothing and shelter
•a mgr can satisfy these needs by offering competitive payments/salaries to all employees and financial incentives

Question 15

safety needs
(how can mgr use lvl to motivate)

Answer 15

•the need for job certainty, continued employment and physical safety
•a mgr can satisfy by offering long term contracts of employment and ensuring that the work environment is safe

Question 16

social needs
(how can mgr use lvl to motivate)

Answer 16

•need for interaction with others. need for friendship and to belong as part of a group
•can satisfy by offering a team structure where employees from all over work together on innovative projects

Question 17

esteem needs
(how can mgr use lvl to motivate)

Answer 17

•need to have your performance recognized by others. need for praise and to be challenged
•could provide challenging work, listen to stress ideas, reward innovation and achievement and offer development opportunities

Question 18

self actualisation
(how can mgr use lvl to motivate)

Answer 18

•desire to achieve one own full potential. to be best possible version of themselves
•can support employees to seek challenges and facilitate & encourage a growth mindset through development programmes

Question 19

implications of manager choosing theory Y

Answer 19

•high trust
•innovation
•improved communications
•delagation
•open style of mgmt

Question 20

high trust
(implications of manager choosing theory Y)

Answer 20

•ir improved when manager places trust and authority in staff
•morale improved
•less time spent resolving conflict

Question 21

innovation
(implications of manager choosing theory Y)

Answer 21

•improved communication may result in employees being more likely to innovate and come up with an idea for a new product, way of reducing costs, wtx

Question 22

improved communications
(implications of manager choosing theory Y)

Answer 22

•atmosphere improved as manager uses a two way system of communication
•reduced resistance to change & helps the organization manage change effectively

Question 23

delegation
(implications of manager choosing theory Y)

Answer 23

•give employees authority, motivation improve as employees feel more in control of their environment
•may lead to better customer relations, happy workforce enjoys engaging with consumer
•can increase sales/profitability

Question 24

open style of management
(implications of manager choosing theory Y)

Answer 24

•mgmt open to employee suggestions & welcome an opportunity to discuss rather than give directions
•effective decision making & higher productivity in design/manufacturing business

Question 25

limits of maslow

Answer 25

•individual needs
•self actualisation
•value of needs

Question 26

individual needs
(limits of maslow)

Answer 26

•assumes everyone is motivated by same things at same stage of their careers
•doesn’t consider that people have diff motivations at diff life stages

Question 27

self actualisation
(limits of maslow)

Answer 27

•concept of self actualisation varies from person to person
•business may find it difficult to find ways to motivate employees at this lvl of hierarchy

Question 28

value of needs
(limits of maslow)

Answer 28

•not all needs may be of equal value for employees
•e.g one employee may value esteem needs over safety needs