CRA 2015- Services remedies-S55, S56, S57, S50, S50, S62

Question 1

Which sections refer to the remedies for a breach of service?

Answer 1

S50, S55, S56, S57, S62

Question 2

What is S50?

Answer 2

-any info about trader + service provided by the trader to the consumer =binding.
-If a trader provides info about service which the customer relies on in deciding to enter the contract,
-deliver service in compliance with that information.

Question 3

What does S50 do for consumers?

Answer 3

-strengthens the law.

Question 4

What is S55?

Answer 4

-right to a repeat performance in a reasonable timeframe at the sellers expense.
-repeat the performance so that it complies with the contract.

Question 5

What is S56?

Answer 5

-right of the consumer for a price reduction.
-Full/ partial refund to reflect the extent to which the service fell short of the consumers contractual expectations.

Question 6

When will S56 be used?

Answer 6

-if the repeat performance is impossible/ they have failed to deliver repeat performance in a reasonable time/ at inconvenience to the customer.

Question 7

What is S57?

Answer 7

-prohibits any term excluding/ limiting liability for services.

Question 8

What is S62?

Answer 8

-All terms in consumer contracts (goods and services) must be fair!