County Supervisor Flashcards
1
Q
What to do when communications break down?
A
Repair the rift
2
Q
Communication (define)
A
The transfer of information.
3
Q
Communication occurs through…
A
- Speech
- Facial expression
- Posture
- Tone, pitch and volume of voice
- Timing and pace of speech
- Eye contact
4
Q
Perceptual filters (defined)
A
The ways in which each of us distorts messages
5
Q
Physical barriers for communication
A
- noise
- distance
- lighting
6
Q
Types of perceptual filters
A
- life experience
- feelings
- fears
- stereotypes
- prejudices
- self-image
7
Q
Positive listening responses
A
- restatement
- reflection
- question
8
Q
Neutral listening responses
A
- silence
- non-committal acknowledgment
- door openers
- observations
9
Q
Negative listening responses
A
- joke
- attack
- denial
- advice
10
Q
Uses of feedback
A
- to verify the meaning of something said
- maintain behavior
- correct behavior
11
Q
Content of effective feedback
A
- focuses on behavior
- shares information rather than advice
- consider the needs of the receiver
- doesn’t overload the receiver
- doesn’t guess at other people’s motives
12
Q
Effective feedback delivery is best when:
A
- is solicited
- is well timed
- is checked
13
Q
What are the 2 types of giving direction
A
- ask people
- tell people
14
Q
Steps to planning a meeting
A
PAWS
- define the Purpose
- develop the Agenda
- decide Who should attend
- Select and schedule the meeting room
15
Q
Guidelines for effective meetings
A
- start on time
- introduce the meeting topic
- follow the agenda
- stop on time
- follow up
