Counselling

Question 1

What are the steps for effective councelling

Answer 1

1) establish caring relationships

2) assessing patients knowledge, attitude, physical and mental capability

3) providing visual aids in addition to oral information

4) verifying patients’ understanding

Question 2

example of counselling 1

Answer 2

• new med, ask if they know the name - what is it for
• confirm address, identification
• allergies - confirm why it is okay to take or not
• if on any other meds, can arrange a separate
• counselling on those specific meds
• ask if doctor told them HOW to take the medication (MDP team links)
• what do to if there if side-effects, stop med?
• explain how; forget a dose, storing? pregnant? when to take? diet/excise.
• non-clinical advice
• what did doctor say to expect from this medication - benefits? e.g. lower blood pressure
• open questions
• get patient to explain how to take the medication

Question 3

example of counselling 2

Answer 3

• give consent = take notes
• pharmacist did not judge, professional boundaries were met

Question 4

What must pharmacist show in consultation?

Answer 4

• eye contact
• hand gestures
• dress professionally, formally

Question 5

what to consider about a patients? think of context

Answer 5

• age
• ethnicity
• pregnancy
• moral beliefs