Counseling skills

Question 1

Gives you bad advice, tells you what you want to hear, shows more sympathy, are enablers, provides a comfort level, non confidential relationship

Answer 1

Being a friend

Question 2

Outsiders with personal relationship, have clinical boundaries, confidentiality, good for private issues, provide a plan of action, have time limits, and must be paid

Answer 2

Being a counselor

Question 3

Counselor method where advice is given as the result of consultation

Answer 3

The Webster method

Question 4

Counselor method that occurs anytime a person helps someone else with a problem

Answer 4

The Jackson method

Question 5

Counselor method that states good communication between people is always therapeutic

Answer 5

The Rodgers method

Question 6

Counselor method where therapeutic experience for reasonably healthy people to seek assistance before serious disorders develops

Answer 6

The Oblsen method

Question 7

Types of counseling:
Giving specialized information or sharing your knowledge

Answer 7

Informational

Question 8

Types of counseling:
Specific situation is stemming from a crisis (something that produces pain or suffering)
-Providing support

Answer 8

Situational (derived counseling)

Question 9

Types of counseling:
Intervention with people who’s needs are specific by people with specialized training

Answer 9

Psychotherapy

Question 10

Types of counseling:
Person providing guidance/ person receiving guidance

Answer 10

Counselor/ councelee

Question 11

What kinds of counselors are FD?

Answer 11

Informational and situational

Question 12

Counselor takes on more of a speaking roll, suggests possibilities and asks questions

Answer 12

Directive style of counceling

Question 13

Counselor takes a passive role and reflects to the client non verbally, while always listening and limiting the speaking
-Client centered

Answer 13

Non-directive style of counseling

Question 14

Ability to enter into and share the feelings of other really it’s the counselor’s capacity to understand the subjective role of the client and communicate this understanding back to the client
-Basic formula of ___: you feel certain emotions because of given situation

Answer 14

Empathy

Question 15

Counselor who used the client centered counseling style
-Basic philosophy: people are generally trustworthy, capable of understanding themselves, and continually change and grow
-Believed that a person comes actively and voluntarily to gain help on a problem without the notion of surrendering their own responsibility for the situation; non directive style
-Challenged the Fruedian idea that the therapist is the expert
-Believed that the relationship is the most important factor not the type of therapy used

Answer 15

Carl Rogers

Question 16

What are Roger’s 3 conditions to keep in mind?

Answer 16

1. Demonstrate empathy
2. Congruence (genuiness) - be authentic
3. Unconditional positive regard - accept people (respect)

Question 17

Dr. Alan Wolfelt states that there are 4 characteristics of a helping FD. What are they?

Answer 17

1. Empathy - be able to enter into and share another’s feelings
2. Warmth and caring - friendly and considerate; done nonverbally through body language
3. Respect - everyone has the right to make decisions and be different
4. Genuiness - ability to present oneself sincerely

Question 18

What are the things that would prevent a FD from being helpful? (barriers)

Answer 18

1. FD dominance - they are just there to help them through
2. Bombarding with questions
3. Ineffective/ inappropriate self-disclosure
4. FD offer platitudes or false reassurance
5. Discouraging the expression of emotions and tears
6. Emotional distancing

Question 19

What are the common counseling types done in FD?

Answer 19

-Pre-need: helping for the future
-At-need helping family through a loss in the moment and making arrangements
-Post need: aftercare

Question 20

What are the responsibilities of the FD?

Answer 20

-Normalize grieving behaviors
-Follow up with post funeral counseling
-Identify pathology and refer
-Provide into for support group
-Teaching people about grief and healthy grieving by sponsoring/ presenting education programs in the community

Question 21

The pneumonic device of non verbal communication is SOLER. What do each of these letters stand for?

Answer 21

S: Sit Squarely
O: Open posture
L: Lean (towards the other person)
E: Eye contact
R: Relax

Question 22

Counseling skill:
Giving undivided attention and appropriate amount of feedback. Mostly non verbal, some verbal

Answer 22

Active listening (attending)

Question 23

Counseling skill:
Reflecting the main points of what has been said. Verbal

Answer 23

Paraphrasing

Question 24

Counseling skill:
Focusing on emotion being discussed. Getting a finger on the pulse of emotional tone of conversation

Answer 24

Reflecting

Question 25

Counseling skill:
Brining vague to clarity

Answer 25

Clarifying

Question 26

Counseling skill:
Keeping things on track, coming up with ideas
-Indirect:
-Direct:

Answer 26

Leading
-Indirect: using guided questions or statements that stay on the more general side.
-Direct: getting information, getting specifics. Helps find empathetic moments

Question 27

Counseling skill:
Open or close ended
-Open:
-Closed:

Answer 27

Questioning
-Open: allows family to go on and on
-Closed: yes or no, dates, black or white

Question 28

Counseling skill:
Taking contents discussed and brining it all together

Answer 28

Summarizing

Question 29

Counseling skill:
Just a quiet and let other person take the lead
-Unsystematic:
-Deliberate:

Answer 29

Silence
-Unsystematic: other person continues while other is just quiet
-Deliberate: person using silence as an act

Question 30

A highly emotional temporary state in which individual feelings of anxiety, grief, confusion, or pain impair the ability to act
Qualities and characteristics:
-Something outside of the person causes it
-Usually emotionally hazardous
-normal and not mental health episodes
-focus determines your reality
-Typically gets regressive or primitive in coping mechanisms
-Has potential to force withdrawal or isolation

Answer 30

Crisis

Question 31

What are the ABCs of crisis intervention?

Answer 31

-Achieve contact
-Boil down the problem
-Coping with the problem (aftercare insertion)

Question 32

Intentional intervention based on the person’s inability to function normally because of a crisis situation

Answer 32

Crisis counseling

Question 33

Helping people facilitate uncomplicated or normal grief to a healthy adaption to the tasks of mourning within a reasonable time frame

Answer 33

Grief counseling

Question 34

Specialized techniques that are used to help people with abnormal or complicated grief reactions

Answer 34

Grief therapy