Control Systems Flashcards
Which of the following types of control systems depends on pricing mechanisms and economic information to regulate activities
within an organization?
Clan control Feedforward control Bureaucratic control Market control Feedback control
Market control
The final step in the control process is:
measuring performance. setting performance standards. comparing performance with standards. taking corrective action. determining deviations.
taking corrective action.
Periodically assessing a company’s own planning, organizing, leading, and controlling efforts is the essential function of ____.
feedback control feedforward control competitive audits strategic audits internal audits
internal audits
_____ refers to focusing on short-term earnings and profits at the expense of longer-term strategic obligations.
Social loafing Feedforward control Management myopia Groupthink Goal displacement
Management myopia
The control process used while plans are being carried out, including directing, monitoring, and fine-tuning activities as they are performed, is referred to as _____ control.
market feedback preliminary feedforward concurrent
concurrent
When legal experts advise companies to establish policies forbidding disclosure of proprietary information, they are exercising _____ control.
clan feedback market feedforward concurrent
feedforward
To increase the likelihood that employees will accept a control system, it should have performance standards that are:
- not directly measurable.
- bureaucratic and authoritative.
- useful and achievable.
- established solely by the top management.
- descriptive and idealized.
useful and achievable.
When an organization investigates several companies as potential new suppliers, it is conducting a(n) _____ audit.
production external six sigma quality control activity-based
external
In order to gain employee acceptance of a control system, managers should:
- set performance standards that employees view as possible to achieve.
- focus on controlling negative behavior than enforcing positive behavior.
- set standards low enough that all employees can easily meet them.
- tell employees that they need not necessarily use the standards.
- make their own decisions while setting performance standards.
set performance standards that employees view as possible to achieve.
A common disadvantage of _____ control is the long time lags that often occur between performance and review, slowing down
managerial response.
reactionary output concurrent corrective feedback
feedback
_____ control systems are designed to measure progress toward set performance goals, and if necessary, to apply corrective measures
to ensure that performance achieves managers’ objectives.
Informal Clan Bureaucratic Market Pricing
Bureaucratic
The principle of _____ states that only cases with significant deviation from the standard require corrective action, and that managers
need not be concerned with performance that equals or closely approximates the expected results.
correction significance exception standards deviation
exception
_____ is designed to reduce defects in all organization processes—not just product defects but anything that may result in customer
dissatisfaction.
- Organizational ambidexterity
- A quality circle
- Six sigma
- After-action review
- Vroom model
Six sigma
A control system that combines four sets of performance measures—financial, customer, business process, and learning and growth—is
referred to as a(n) _____.
output control system balance sheet equilibrium record balanced scorecard input control system
balanced scorecard
Which of the following is the first major step in the formal control process?
- Measuring performance
- Taking corrective action
- Developing values
- Setting standards
- Comparing performance with standards
Setting standards
