CONSUMER RIGHTS

Question 1

What is a CONSUMER RIGHT?

Answer 1

It is when you can buy goods and expect them to be satisfactory quality, fit for purpose and as described

Question 2

You don’t have rights If:

Answer 2

• You were informed of any faults
• You damaged the goods yourself
• You don’t like it’s style/size when it arrived
• You changed your mind about the goods
• if you’ve seen them cheaper elsewhere

Question 3

What are your rights over a PRIVATELY PURCHASED GOOD?

Answer 3

Do not have the same cover although you do have the right for it to be as described.

Question 4

What the you entitled to if the goods are DAMAGED WHEN SOLD?

Answer 4

• A full refund
• Compensation
• Repair or Replacement
• Reduction in price

Question 5

What are the legislations that protect the consumer?

Answer 5

• Trades description Act 1968/1972
• Food & Drink Act 1955
• Weights & Measures Act 1963
• Consumer Safety Act 1978
• The consumer protection (distance selling) regulations 2000

Question 6

What is the FOOD & DRUGS ACT 1955?

Answer 6

= food and drugs must be labelled correctly and produced in hygienic conditions

Question 7

What is the WEIGHTS & MEASURES ACT 1963?

Answer 7

= weight of product bought is accurate. It protects the consumer from goods of wrong size

Question 8

What is the CONSUMER SAFETY ACT 1978?

Answer 8

= protects consumers from goods which are dangerous, other than foods/drugs

Question 9

What are the CODES OF PRACTICE in a TRADE ASSOCIATION?

Answer 9

• Servicing & repairs = speedy
• Repairs must be paid for by retailer
• Details on all charges provided to consumer
• Estimations are quick
• Complaints are dealt with fairly & quickly