COMPLAINTS PROCEDURES Flashcards
1
Q
What is CONCILIATION?
A
Enables the parties to settle their differences themselves. IT IS FREE
2
Q
What is ARBITRATION?
A
An alternative to court meaning both parties allow their dispute to be given to an independent arbitrator in writing.
= Not free and cannot go to court afterwards
3
Q
What is COURT ACTION?
A
Compensation claims of £15,000 or less = small claims court
