Consumer Organisations

Question 1

Advertising Standards Authority

Answer 1

Acts on complaints and checks media to take action against adverts

Ensures ads are legal and truthful
Monitor food ads

Question 2

Trading Standards

Answer 2

Look after interest of consumers, enforce fair trading laws, investigate complaints
Check:
for accurate weights and measures
for accurate food labelling
ads for descriptions for accuracy
traders do not falsely describe

Question 3

Which?

Answer 3

Works to make things better for consumer
Offer info and advice to help make more informed choices on h&f
Test food products, services, appliances each year and publish results
“best buy” “recommendation”

Question 4

Citizens Advice Bureau

Answer 4

Free, confidential advice on rights and responsibilities
Offer next steps;
E.g. hygiene-EHD, product not accurately weight, service in restaurants, faulty freezers etc

Question 5

Food Standards Agency

Answer 5

Work with manufacturers to produce safe food to sell
Develop policies on food labelling and standards
Give hygiene ratings
Produce info on food additives, poisoning, GM foods, labelling and nutrition

Question 6

Environmental Health Department

Answer 6

Inspect food premises to check they’re working hygienically and following food safety legislation
Can shut down premises which don’t meet legislation
Provides training and advice