Consumer Organisations

Question 1

Food Standards Scotland

Answer 1

• help support consumers by providing information such as hygiene ratings for local cafes/restaurant
• they provide information on healthy eating
• they give advice on food safety and help to educate consumer on how to eat safely

Question 2

Environmental Health Department

Answer 2

• EHO’s can enter any food premises to check on food hygiene
• Officers can inspect food, seize it or condemn it
• They issue improvement notices if a business is not complying with food regulation. If there is an imminent danger to health they issue an emergency prohibition notice
• provide training and advice to all food premises

Question 3

Trading Standards

Answer 3

• can enter food premises and inspect goods to make sure there are no counterfeit products
• test the weighing and measuring equipment are accurate to prevent consumers receiving weights incorrect weights
• provide advice food businesses to ensure they comply with the law on food labelling and advertising

Question 4

Consumer Association

Answer 4

• Campaign on behalf of consumer rights, eg fake reviews
• they research to find the best value supermarkets
• make recommendations on “Best buys”

Question 5

Citizen’s Advice Bureau

Answer 5

• help to support consumers by providing free and confidential advice and information
• direct consumers to other agencies who may be able to offer more specialist support