Consumer laws

Question 1

Non legislative ways of solving conflict

Answer 1

Negotiation
Get help from a 3rd party CAI (consumers association of Ireland)

Question 2

Negotiation

Answer 2

This is when both parties bargain with each other to reach a common ground and find a mutually acceptable position. A compromise is reached that both parties find acceptable.

Question 3

Get help from a 3rd party

Answer 3

A non profit , non government, independent 3rd party provide advice to their consumers. They publish the consumers choice and the cai lobbies with the government.

Question 4

Legislative laws

Answer 4

Merchantable quality
Redress
Retailers responsibility
Unsolicited goods
Signs that limit consumers responsibilities
Guarantees

Question 5

What is Redress

Answer 5

Refund
Repair
Replacement

Question 6

Retailers responsibility

Answer 6

The retailer is responsible for the consumers complaints. The retailer cannot tell the consumer to contact the manufacturer

Question 7

Unsolicited goods

Answer 7

Retailers cannot demand payment for unsolicited goods. If the consumer contacts the retailer in writing and the retailer doesn’t come and collect the goods within 30 days , the consumer can keep the product.

Question 8

Signs that limit the consumers rights

Answer 8

The retailers cannot put up signs that suggest that the consumer doesn’t have any rights such as no refund or no credit notes.

Question 9

Guarantees

Answer 9

Guarantees don’t take away from consumers rights but only add to them. Consumers can have their goods fixed by the manufacturer or demand the retailer should deal with their complaints.