Consumer Law Flashcards
1
Q
What is the Consumer Rights Act?
A
States that goods should meet 3 criteria:
Product should be fit for its purpose
Product should match its description
Product should be satisfactory quality
2
Q
What happens if producs don’t meet the legal requirements?
A
Customers can ask for their money back, a repair or a replacement.
3
Q
What if a business breaks consumer law?
A
faced with cost and inconvenience of having to refund the customer, or replace or repair their item.
4
Q
How can breaking consumer law lead to reduction of sales?
A
it can harm the reputation of the businesse
5
Q
What do businesses need to make sure of to lower chance of breaking consumer law?
A
Train staff properly, so they sell products accurately and understand what a customers rights are if they are unhappy
