Quality Flashcards
Why is a business able to sell their product or service at a higher price if they maintain quality?
Customers are often prepared to pay a higher price for better quality products - as long as they’re still good value for money.
How does a businesses sales increase if they maintain quality?
When customers are pleased with the quality a business provides, they’re likely to make repeat purchases. This increases the business’ sales.
How does a businesses reputation and image increase if they maintain quality?
Businesses that provide higher quality products are likely to have a better reputation and image than those that don’t. This means new customers are more likely to choose them and existing customers will be encouraged to use them again.
How can Staff training be costly when it comes to maintaining quality?
Staff need tp be doing their job properly - it’s important that businesses spend more money and time on training their staff well.
How can Inspection be costly when it comes to maintaing quality?
Products need to be inspected to check the quality is good enough. This costs both time and money.
What is the TQM strategy?
Aims to make quality the responsibility of every employee in a firm, to make sure quality remains constant.
What is the focus in TQM?
On getting things right first time - this reduces costs by cutting down on waste.
What does TQM increase?
Customer satisfaction.
What is downside of TQM?
It takes a long time to introduce. Workers need training so that they see quality as their responsibility - employees can get demotivated as it may seem like a lot of extra work.
