Customer Service Flashcards
Why is it important for anyone in the sales process to know the firm’s products inside out?
Any questions customers have can be answered quickly and accurately.
Staff can make sure the customer is getting the product most suited to their needs.
How do firms ensure that any experience customers have with them is as positive as possible?
Involves still being polite and friendly with customers and making them feel important and valued.
Customers shouldn’t feel like they’re being pushed into making a purchase.
What is user training?
Teaching the customer how to use the product they’ve bought.
What is After-sales helpline?
Customers can contact this is to help resolve any issues they have with the product.
What are the benefits of good customer service?
Leads to high levels of customer satisfaction.
Satisfied customers are more likely to remain loyal to the company and make repeat purchases.
Customers may be persuaded to spend more.
What are the dangers of poor Customer service?
If company provides poor customer service, they’re likely to have dissatisfied customers.
Business will end up with a poor reputation and falling revenue.
