Consultation Flashcards
Why is it important to maintain effective communication in the salon? 4 reasons
- You give accurate information to relevant people relating to your plans
- To aid the understanding of information received.
- enable clear objectives to be defined and set
- To devise roles and responsibilities
How can we gain information from our clients?
- Use positive body language
- Ask open and closed questions
- Use relevant and effective questioning methods
- Always maintain eye contact as this gains the clients trust and shows that you are interested in what they have got to say
- use technology (Phones/tablets and computer etc)
- Use visual aids
- Keep conversation relevant to the service
What are the steps to consulting with a client?
- We must first listen and find out information
- We can then ask questions about what the client likes and dislikes
- By obtaining this information we can then move forward and conquer suitability
How do you perform a consultation? 5 steps
- Ask questions
- Find out likes and dislikes
- Rule out factors and contra indications
- Advise and consult
- Suitability
Why is it important not to discriminate clients with illnesses and disabilities?
it is important to not discriminate against clients with illnesses and disabilities because
- By doing this you are not meeting the legal requirements of the disabilities act
- You could lose business
- Can gain a bad reputation for the salon
- The client can take legal action against you.
Why is it important to create a setting during consultation in which the client feels comfortable.
- To relieve stress and tension
- To prevent embarrassment
- To make the client feel able to discuss the problem
So that the client feels that someone will listen and take them seriously, whilst maintaining confidentiality.
What is the elasticity test? Answer WHY WHEN and HOW we use this test.
WHY - To determine the condition of the cortex as well as the strength of the hair
WHEN - This is carried out on wet hair prior to the service
HOW - Take a strong of hair and stretch using a finger and a thumb.
What is the Porosity test? Answer WHY WHEN and HOW we use this test.
WHY - To determine the absorbability of the cuticle as well as the condition of the cortex
WHEN - This test is carried out prior to the service
HOW - Take a strong of hair and slide fingers from tip to root
What is Incompatability test. Answer WHY WHEN and HOW we use this test.
WHY - This is to determine the presence of metallic salts
WHEN - Prior to the chemical service
HOW - Take a strong of hair, place in a bowl. Apply 20 Vol (6%) and 1 drop of Ammonium hydroxide (perm lotion)
Skin test. Answer WHY WHEN and HOW we use this test.
WHY - To determine allergy to products
WHEN - 48 hours prior to chemical service
HOW - USE PPE, measure, mix and apply following manufacturers instructions
Pre perm test. WHY WHEN and HOW we use this test.
WHY - TO determine the desired curl can be achieved.
WHY - Prior to perm service
HOW - Take a strong of hair, wrap around desired rod size, apply relevant perm lotion, develop and neutralise following manufacturers instructions
Colour Test. WHY WHEN and HOW we use this test.
WHY - To determine the desired colour can be achieved
WHEN - Carried out prior to the colour/ highlighting service
HOW - Take a strand of hair, mix, apply colour and develop following manufacturers instructions
Strand test. WHY WHEN and HOW we use this test.
WHY - This test identifies whether a colour has been fully developed.
WHEN - it is carried out during the development process
Perm development test. WHY WHEN and HOW we use this test.
WHY - This test recognises when the perm is ready to be rinsed.
WHEN - This is carried out during the developing process
HOW - Partially unwind a rod, push the unwound hair back and forth identifying an S shape.
What is a potential consequence of failing to carry out the elasticity test?
Damage to the hair
If damage to the hair occurs, potential for the client to take legal action
What is a potential consequence of failing to carry out the porosity test?
Damage to the hair
If damage to the hair occurs, potential for the client to take legal action
What is a potential consequence of failing to carry out the incompatibility test?
Disintegration of hair, change of hair colour, Damage to the hair
If damage to the hair occurs, potential for the client to take legal action
What is a potential consequence of failing to carry out the skin test?
Contact dermatitis and in extreme circumstances, anaphylactic shock.
If damage to the hair occurs, potential for the client to take legal action
What is a factor
Something that can influence the service and can change the actions to be carried out
what is a contra indication
Something that will precent the service from being carried out
Why is it important that we identify factors that may limit the service and products used on a client?
We need to ensure that
The clients hair is suitable for the service that we are about to carry out
We are going to use the most suitable techniques for creating the desired effect and look
We use the most suitable products, tool and equipment
What is the scientific name for split ends?
Fragilitis crinium
What is the definition of Fragilitis crinium
A condition where the hair of the head or face tends to split or break off.
What are the causes of Fragilitis crinium?
Excessive exposure to chemical or thermal hairdressing methods such as colouring, relaxing, perms, tongs, straighteners and hairdryers.
What is the scientific name for a swollen, broken hair shaft?
Trichorrhexis nodosa
What is the definition of Trichorrhexis nodosa?
Trichorrhexis nodosa is a defect in the hair shaft characterised by thickening or weak points (nodes) that cause the hair to break off easily. It is a group of conditions that contributes to the appearance of hair loss and damaged looking hair.
Name 5 different types of Alopecia
Traction Alopecia Alopecia Areata Alopecia Universalis Alopecia totalis Cicatrical Alopecia
What is the cause of traction Alopecia?
excessive hair pulling through tight braids and ponytails.
What are the characteristics of Alopecia Areata?
Hair is lost in some or all areas of the body. It causes bald spots on the head hence its other name spot baldness.
1-2% of cases it spreads to whole scalp (Alopecia universals) or the whole epidermis (Alopecia totals)
What are the characteristics of cicatrical Alopecia?
It is a diverse group of rare disorders that destroy the hair follicle, replace it with scar tissue and cause permanent hair loss.
The hair loss is gradual, there are no symptoms and its unnoticed for long periods. Hair loss is associated with severe itching, burning pain and is rapidly progressive.
The inflammation that destroys the follicle is below the skin and there is no scar on the scalp. Occurs in otherwise healthy men and women.
Is it possible to do a salon service on a person with Eczema?
Yes but if skin on scalp is broken then you cannot carry out a chemical service.
Is it possible to do a salon service on a person with Eczema?
Yes but if skin on scalp is broken then you cannot carry out a chemical service.
What is the cause of acne and how can it affect the service
Cause: Increase sebum and other matter block the follicle, skin reacts to blockage.
Can do service but care needs to be taken when cutting. If skin is broken then chemical service cannot be done.
What is the scientific name for Ringworm?
Tinea Capitis
What causes Tinea Capitis and how can it affect the salon service
Ringworm is a fungal infection and is highly intfectious. Client must be referred to a doctor and a salon service cannot be achieved.
what is the scientific name for Nits?
Pediculosis Capitis
What causes Pediculosis Capitis and How does it affect the salon service
Nits are caused by head lice attacking the skin to feed off the blood. It lays eggs on the hair close to the skin and feeds from scalp causing itching.
It is infection and client must be referred to a pharmacies. Salon service cannot be done.
What is the condition that causes a greasy scalp?
Seborrhoea
What is the scientific name for dandruff?
Pityriasis capitis
What is the cause of Pityriasis Capitis and how can it affect salon service
Over production of skin cells, can be stress, chemical or fungal related
It is only infectious if fungal, in which case service cannot be prodided.
What is Impetigo and how can it affect salon service
A bacterial skin infection that causes yellowish crusts on the skin. It is infectious and salon service cannot be provided. Refer to doctor.
What is scabies and how can it affect salon service?
Scabies is caused by itch mites burrowing under the skin and laying eggs. Can be spotted with a line and a dot at one end.
it is infectious and salon service cannot be provided. Refer to doctor or pharmacist.
What is folliculitis and how can it affect salon service?
It is caused by a bacterial infection of the hair follicle. Skin has raised spots. It can be infections and if it is on the scalp then salon service cannot be provided
What are Keloids and how can it affect salon service
Keloids are raised dense scar tissue of the skin. More common in afro Carribean skin types. Not infectious. Can provide salon service.
What causes ingrown hairs and can it affect salon service?
Removing wave or curly hair against natural growth patters can cause hair to grow back in on itself.
it can be infected and that will mean a salon service cannot be provided
Is it okay for a hair stylist to diagnose a client with a hair/skin condition.
No. Stylists are not doctors and are not qualified.
What is the scientific name of the hair root?
Dermal Papilla
What is the name of the muscle attached to the hair?
Arrector Pilli Muscle
What is the purpose of the cuticle?
Provides warmth, support, protection to hair.
What is the 3 phases of the hair growth cycle?
Anagen (active groth phrase) Catagen (transition phase) and Telogen (Resting Phase) (A cat tripped)
What is the germinal Matrix
The germinal matriculates of a hair follicle is located around the papilla at the base of the bulb of the hair.
What is the anlagen
a period of activity of the papilla (hair root) where the hair thickens and colour is determined. Can last 1-7 years.
What is the catagen phase
This is when the hair stops growing and gradually separates from the papilla (hair root) and moves up the follicle.
What is the Telogen Phase
The final stage. No growth in the papilla. Follicle shrinks and separates from the palilla area.
At the end the cell activity begins again in preparation of new anlagen stage.
What are three types of hair CHARACTERISTIC.
Asian, Caucasian and Afro-Carribean
What are the characteristics of asian hair
Usually very straight and round
What are the characteristics of afro carribean hair
It is thinly curled and the shape of a kidney bean
What are the characteristics of caucasian hair
Usually wavy and appears oval
What are the three types of hair texture
Fine, Medium and Coarse. (Fine hair will process colours quicker. Corse will take longer)
Why is it important to establish consent after the consultation? What do you do?
Make sure all information is confirmed and have provided the cost of the treatment.
So the client understands and consents to the service/treatment
For legal reasons in case of legal action.
What do you need to bear in mind if you are changing a clients existing hair and scalp routine? 4 things
- The service time could increase/decrease
- The service may increase/decrease
- You may need to recommend different products for aftercare advice
- You may need to use different products, tools and equipment.
When providing aftercare and advice what do we need to consider?
Products
Maintenance
Lifestyle factors
Style Choice
What are the four laws that relate to the products displayed in the salon
The sale and supply of goods act The consumer safety act The supply of goods and services act The trade descriptions act Prices act
What is the sale and supply of goods act
The act and parts of the consumer protection act require that good must be of satisfactory quality this means that good must not cause any threat to health and safety
