Conflict Resolution WACE

Question 1

Types of solutions to resolve conflict

Answer 1

Imposed
Distributive
Integrative

Question 2

Techniques for resolving conflict

Answer 2

Mediation
Negotiation
Counselling

Question 3

Imposed solutions

Answer 3

One party’s position is imposed or forced on the other

Question 4

Distributive solutions

Answer 4

Involves compromise and mutual concession

Question 5

Integrative solutions

Answer 5

Win-win solutions where both parties are satisfied with the outcome

Question 6

Mediation

Answer 6

A third party is brought in to help resolve the conflict; arbitration is a form of mediation in which the third party has the right to hand down a decision after listening to both parties present their arguments

Question 7

Negotiation

Answer 7

Where opposing parties try to reach mutual agreement

Question 8

Counselling

Answer 8

A counsellor assists the conflicting parties to come to their own resolution of the problem

Question 9

Socialisation

Answer 9

The process whereby beliefs, values and behaviours are acquired that are thought to be important and appropriate to function effectively as a member of society