Conflict management

Question 1

Problem solving

Answer 1

Both parties work together for the good of the project in a spirit of problem solving. Also known as confronting. This is a win-win solution

Question 2

Compromising

Answer 2

Both parties give up something, often in a heated scenario. This is a lose-lose solution.

Question 3

Forcing

Answer 3

One party qucikly forces their solution over another. Often done by seniority. This is a win-lose solution.

Question 4

Withdrawal (avoidance)

Answer 4

Withdrawal also known as avoidance, one party leaves the discussion. This is a yield-lose solution.

Question 5

Smoothing

Answer 5

The differences of the problem are down played. This is a delay and is a lose-lose solution.