Conflict Management

Question 1

What are the two major sources of organizational conflict?

Answer 1

-communication factors

-structural factors (size and level of participation)
–line-staff distinctions
–rewards
–resource interdependence

Question 2

What is the definition of personal behavior factors in regards to Conflict Management?

Answer 2

-individual differences which can generate conflict

Question 3

What are the categories within personal behavior factors?

Answer 3

-values
-perceptions
-personality

Question 4

Why do personal values contribue to conflicts?

Answer 4

-people don’t like having their values questioned or criticized

Question 5

Why do people’s perceptions contribute to conflicts?

Answer 5

-individual perceptions cause different definitions and different expectations

Question 6

Why do people’s personalities contribute to conflicts?

Answer 6

-uncomplementary personalities cause tensions to rise

(ex: someone w/ low self-esteem and a highly authoritarian person may have difficulty working together)

Question 7

What are the five styles of Conflict Management?

Answer 7

-Avoiding
-Accommodating
-Collaborating
-Competing
-Compromising

Question 8

What additional factors do you need to consider when selecting a conflict management style?

Answer 8

-WHO am I dealing with
-what are the STAKES
-what is the SITUATION