Change Management Flashcards
What are the stages of Lewin’s Change Management Model?
-Unfreeze, Change, Refreeze
What are the two forces driving change management?
-driving forces
-restraining forces
When is Lewin’s Force Field Analysis used?
-used to determine if a change is needed and what is needed to affect that change
^^^results of this analysis will guide the entire change process
What is a driving force?
-a push in a particular direction to produce change
What is a restraining force?
-acts to restrain or decrease the driving force and inhibits change
What are some common forms of resistance?
-uncertainty
-self-interest
-different perceptions
-over-determination
What are the responsibilities of the change agent?
-follow the PLAN
-PAY attention
-PROVIDE support
-return to unfreezing if things aren’t going well!
What methods do leaders use to reduce and manage resistance to change?
-Education and Communication
-Participation and Involvement
-Facilitation and Support
-Negotiation and Agreement
- Coercion
How does Education and Communication serve to manage resistance to change?
-provides the need for change
-provides expected results
-reduces uncertainty
-positive reinforcement helps
-time-consuming
How does Participation and Involvement serve to manage resistance to change?
-actively involves those affected in the design and implementation of the change
-time-consuming, but creates the buy-in and commitment to a new program
-generates ownership
How does Facilitation and Support serve to manage resistance to change?
-gradually introduce the change
-provide additional training
-continuous support on the need for change
-reinforcement and encouragement help with power of high expectations
How does Negotiation and Agreement serve to manage resistance to change?
-offer incentives to encourage change
-use agreement to remind everyone of the change they agreed upon
How does Coercion serve to manage resistance to change?
-uses force to enact change
-requires constant oversight to ensure change remains in effect
-mandating change is quick and efficient
-potentially negative long-term consequences
What happens in the Unfreeze stage of change?
-recognize the need for change
-preparing the organization to accept change
What happens in the Change stage of change?
-make modifications to move from old state to new state
-receive and respond to feedback
