Conflict Avoidance, Management & Dispute Resolution Procedures Flashcards
1
Q
What is the key thing to include in Complaint Handling Procedure
A
Alternative Dispute Resolution details
2
Q
What RICS document do you refer to if someone complains?
A
RICS GN Complaints Handling Procedure (2016)
- Approved by RICS
- Notify PII
- Issue with T.O.B.
- Include ADR mechanism
3
Q
What types of ADR mechanisms are available to surveyors?
A
Mediation
Arbitration
Independent Expert
4
Q
How do conflicts relate to RICS Rules of Conduct?
A
Ethical Behaviour
5
Q
How do you mitigate disputes?
A
- Risk management
- Early warning systems
- Partnering
- Effective client briefings
6
Q
When would you use ADR?
A
When negotiation provides an unsatisfactory result
7
Q
What would you do if ADR result is still unsatisfactory to the client?
A
Take it to court
8
Q
What are the various types of ADR available?
A
- Mediation
- Adjudication (Internal Expert & Arbitration)
