Communication & Negotiation

Question 1

What mediums do you use to communicate? How do you decide on the most effective medium?

Answer 1

• In person
• Over the phone
• Email
• Letter

Make a professional decision based on my audience

Question 2

Give an example of when you have communicated well?

Answer 2

Collecting evidence whilst undertaking a marketing report for a client

Communicated with local agents via telephone

• Open/transparent about nature of my call

Achieved good level of engagement from the agent as a result

Question 3

Give an example of when you have negotiated well?

Answer 3

Letting a retail unit in Beverley

• tenant offered 5% lowed than asking price

I used comparable evidence to inform my negotiations
- agreed more favourable terms on behalf of my client

Question 4

What did you learn during your CPD on soft skills and effective negotiation? How has it helped you in pitching for new work?

Answer 4

Soft Skills
- Eye contact is key

Negotiation

• Always know your win win and bottom line before entering into negotiations
• Research your topic beforehand

Question 5

Oakwood Park

How did you ensure effective communication

Answer 5

Ensured any communication was:

• Clear
• Concise
• Complete
• Courteous

Question 6

Oakwood Park

How did you use site maps as a visual aid?

Answer 6

During presentations

- Useful for visualising elements of the sites in the presentation room and out on site

Question 7

Toll Gavel, Beverley

What aspects were you negotiating over?

Answer 7

• Rent level

- Rent free

Question 8

Toll Gavel, Beverley

What were your negotiable and non-negotiable aspects of a potential deal?

Answer 8

Non-negotiable
- 10 years unexpired term

Negotiable
- 6-12 months rent free

Question 9

Toll Gavel, Beverley

How would you negotiate/communicate differently with an agent from a non-represented tenant?

Answer 9

Ensured that language used would suit audience in terms of complexity

Question 10

Toll Gavel, Beverley

What advice would you give a non-represented tenant in a lease negotiation scenario

Answer 10

Advise that they seek advise before negotiating HoTs

- Code for Leasing Business Premises 2020

Question 11

Toll Gavel, Beverley

What do you mean when you say ‘negotiated Subject to Contract’?

Answer 11

Any negotiations did not make a formal contract of sale