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APC Session 2 > Conflict Avoidance, management and dispute resolution > Flashcards

Conflict Avoidance, management and dispute resolution Flashcards

1
Q
  1. What is the included within Professional Standards on Conflicts of Interest 2017?
A

a. Not allowed to proceed if conflict exists unless informed consent received and managed
b. Keep records of decisions made
c. Maintain confidentiality
d. Systems and controls in place
e. Definition of conflicts

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2
Q

Who is the complaints handler?

A

Charlotte fair man

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3
Q

ADR options

A

Mediation
Arbitration
Independent expert determination

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4
Q

What is mediation?

A

neutral person encourages discussions,
informal,
No decision powers

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5
Q

What is arbitration?

A

Bound my decision
Specialist knowledge
Can’t be sued but can be overruled

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6
Q

What is independent expert determination

A

Expert
Bound by decision
Investigate and receives evidence

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APC Session 2 (19 decks)

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