Conflict and Change Management Flashcards
Conflict
opposing pressures from different sources, occuring on the level of psychological conflict or of conflict between individuals or groups
Cognitive conflict = Good
Issue-based differences in perspectives or judgements
Devil’s advocate
A person who has the job of criticizing ideas to ensure that their downsides are fully explored
Affective conflict = Bad
Emotional disagreement directed toward other people
Dialectic
A structured debate comparing two conflicting courses of action
Avoidance
A reaction to conflict that involves ignoring the problem by doing nothing at all or deemphasizing the disagreement
Accommodation
Dealing with the conflict through cooperation on behalf of the other party.
Giving the other what they want
Compromise
Dealing with conflict through moderate attention to both parties concerns
Competing
Dealing with conflict that involves focus on your own goals
No concern about the other person
Collaboration
Both cooperation to make everyone happy superordinate goals - higher level organizational goals that takes priority over individual or actual group goals.
Cohesiveness
A group is attracted to its members or attractive to its members
Influence one another
Line departments (think “front line”)
Folks dealing with the primary goods and services directly with the customer
Interacting with the customers - Focused on their products
Staff departments (think “support”)
Departments that they tend to be experts in their functional areas
Think HR, Accounting, Legal, etc
Force - field analysis
Motivating people to change
Implementing the unfreezing/moving/refreezing model by identifying the forces that prevent people from changing and those that will drive people toward change
