Conflict Flashcards

1
Q

What is conflict?

A

The process in which one party perceives that its interests are being opposed or negatively affected by another party

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2
Q

What is constructive conflict?

A

Conflict is aimed at issue, not parties

Produces benefits of conflict

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3
Q

What is relationship conflict?

A

Aims conflict at the person (e.g. their competence), not the task or issue

Introduces perceptual biases

Distorts information processing

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4
Q

What types of conditions minimize relationship conflict while engaging in constructive conflict?

A

1) Emotional intelligence
2) Cohesive team
3) Supportive team norms

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5
Q

What are the six sources of conflict?

A

1) Incompatible goals
2) Differentiation
3) Task interdependence
4) Scarce resources
5) Ambiguous rules
6) Communication problems

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6
Q

How can you reduce incompatible goals?

A

Emphasize common objective rather than conflicting sub-goals

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7
Q

How can you reduce differentiation?

A

Remove sources of different values and beliefs

e.g. Move employees around to different jobs

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8
Q

How can you reduce communication problems?

A

Improving communication/understanding

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9
Q

How can you reduce task interdependence?

A

Dividing shared resources

Combine tasks

Use buffers

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10
Q

How can you reduce scarce resources?

A

Increase resources

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11
Q

How can you reduce ambiguous rules?

A

Clarify Rules and Procedures

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