Communication Flashcards
What is communication?
The process by which information is exchanged between a sender and a receiver.
What is an example of communication with high information richness but low data capacity?
Face to Face discussion
Telephone
What is an example of communication with low information richness but high data capacity?
Formal numeric report
How much is communicated through nonverbal communication?
60-80%
How can non-verbal communication occur?
- Body Language
- Office décor and arrangement
- Clothing
How did men communicate according to Tannen?
Men are most concerned about power dynamics and use communication as a way to position themselves in a one-up situation.
How did women communicate according to Tannen?
Women are more concerned with rapport building, and they communicate in ways that avoid putting others down.
What types of non verbal communication can be misinterpreted across cultures?
- Gestures
- Gaze
- Touch
What is proxemics?
The study of interpersonal space across cultures.
What is a high-context culture?
Most information drawn from surroundings. Very little must be explicitly transferred.
Ex. Asian cultures
What is a low-context culture?
Information must be provided explicitly, usually in words.
Ex. German
