Conflict

Question 1

dependence on the integrity, ability, honesty, and reliability of someone or something else

Answer 1

trust

Question 2

possessing personality traits that include a general propensity to trust others

Answer 2

disposition-based trust

Question 3

rely on factual information as a basis for trust

Answer 3

cognition-based trust

Question 4

putting faith in others based on feelings and emotions

Answer 4

affect-based trust

Question 5

unwritten expectations between employees and organizations about how employees will be treated

Answer 5

psychological contract

Question 6

recurrent patterns of interaction with others that take place when carrying out work activities

Answer 6

social networks

Question 7

clash between individuals or groups because of different opinions, thought processes, and perceptions

Answer 7

conflict

Question 8

productive and healthy disputes between individuals or groups

Answer 8

functional conflict

Question 9

disputes and disagreements that negatively affect individuals and/or teams

Answer 9

dysfunctional conflict

Question 10

clash between individuals about the direction, content, or goals of a work assignment

Answer 10

task conflict

Question 11

personality conflicts between two or more individuals in the workplace

Answer 11

relationship conflict

Question 12

clash in viewpoints about how to carry out work

Answer 12

process conflict

Question 13

what are the stages of conflict process

Answer 13

antecedent of conflict, perceived/felt conflict, manifest conflict, outcomes of conflict

Question 14

stage where factors set the scene for potential dispute

Answer 14

antecedent of conflict stage

Question 15

stage where emotional differences are sensed and felt

Answer 15

perceived/felt conflict stage

Question 16

stage where people engage in behaviors that provoke a response

Answer 16

manifest conflict stage

Question 17

stage that is the consequences of the dispute

Answer 17

outcomes of conflict stage

Question 18

what are the conflict management strategies

Answer 18

avoidance, accommodation, competition, compromise, collaboration

Question 19

attempt to suppress a conflict and pretend it does not exist

Answer 19

avoidance

Question 20

attempt to adjust our views to play down differences between parties

Answer 20

accommodation

Question 21

attempt to gain victory through force, skill, or domination

Answer 21

competition

Question 22

each party concedes something of value

Answer 22

compromise

Question 23

process of reaching an agreement that both parties find acceptable

Answer 23

negotiation

Question 24

joint effort by all parties to find a solution beneficial to everyone

Answer 24

collaboration

Question 25

1. Always tell the truth even if it does not portray you in the best light.
2. Never make promises you know you can’t keep.
3. Stay true to your values, especially when it comes to respecting the rights of others.
4. Build a reputation of someone who has integrity and always does what’s right.
5. Don’t let your personal ambition get in the way of being fair and honest.
6. Take a moment to remind yourself that being selfish will not serve you well.

Answer 25

tips for building trust in an organization