Conflict

Question 1

interpersonal conflict

Answer 1

an expressed struggle between two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals

Question 2

2 types of conflict

Answer 2

real
perceived (misunderstanding)

Question 3

5 myths of conflict

Answer 3

Natural harmony exists between all individuals

Misunderstanding is always the cause of conflict

Conflict can be resolved

Conflict represents a breakdown in the relationship

Conflict represents a breakdown in communication

Question 4

3 things that happen if there’s an absence of conflict

Answer 4

Groupthink: no conflict due to apathy

Risky Shift phenomenon: no conflict due to conformity

Abilene Theory: no conflict due to misattribution

Question 5

5 conflict management types

Answer 5

Define the conflict (define your needs, gunnysacking → don’t bring all your baggage to the one issue, avoid mindreading, don’t belt line → attacking at a psychological or emotional level at which the other person cannot withstand the blow)

Examine possible solutions (brainstorm)

Test the solutions (out loud)

Evaluate the solutions

Reject or accept solutions

Question 6

4 horsemen of toxic conflict

Answer 6

Criticism: I wish you would be on time, we are going to be late. You are so thoughtless. Behavior-oriented

Defensiveness: denying responsibility/counterattacking. You’re crazy, I don’t do that, you are worse than me

Contempt: belittling or demeaning, name-calling. Person-oriented

Stonewalling: shutting down the dialogue

Question 7

4 advantages of managing conflict

Answer 7

Diffuses more serious conflict

Leads us to acquire new information

Increases intimacy

Provides an opportunity to measure power and strength