Communication Climate

Question 1

communication climate

Answer 1

emotional tone of the relationship

Question 2

2 types of climate

Answer 2

Confirming communication: direct or indirect messages that convey valuing

Disconfirming communication: messages that signal lack of regard

Question 3

3 types of messages that establish climate

Answer 3

Confirming messages:
Endorsement (agreeing with someone)
Acknowledgment
Recognition

Disagreeing messages:
Argumentativeness
Complaining

Disconfirming messages:
Aggressiveness
Ostracism (ignore the person altogether)