CONFLICT Flashcards
Conflict
- Disagreement with colleague
- Q. Involved in SI project – now conflict with Clinical Director – how to address.
Impact it creates on the roster – It needs to be escalated – Potential disciplinary – Refer to AMC – Negatively impact on career- employment and registration – I have been in the situation – I will be careful making the allegations – I will take help of senior nurse – Balanced approach – Given the limited facts.
Conflict
Conflict – Recognise – drawing other people to help – dealing with ambiguity (alcohol smell) – acknowledge the degree of ambiguity – proceed on assumption – senior intensive nurse takes into confidence – significant challenges – discuss what are the challenges.
Conflict
Competency issues – Colleague asking for advice – AMBIGUITY ISSUE – explore the problem – find out the issue – address potential competency issue. > Issue of support – Individual respect – Collaboration – work with team – Challenging professional -? college – where appropriate – Education and training.
Conflict
NON-JUDGEMENTAL, OPEN APPROACH, PROFESSIONAL DECORUM, MAINTAIN WORKFLOW.
Conflict
MOTHERWOOD STATEMENT-
I WAS ABLE TO DEAL WITH THE SITUATION BY GATHERING AND CONSIDERING ALL FACTS TO IDENTIFY THE UNDERLYING ISSUES.I COULD THEN OBJECTIVELY DETERMINE DIFFERENT APPROACHES TO ADDRESS THESE ISSUES AND DECIDE THE MOST APPROPRIATE ONE.
Conflict
Understand the Context : DO NOT start making suggestions without all the information and just immediately respond with a strategy.
Include Nuance: Answering too quickly with a response that is generic and off the cuff can come across as unrealistic and weak.
Be Honest About Your Limitations: Don’t be afraid to acknowledge as much — speak honestly about the limitations of your answer without the experience and context that a real life conflict provides.
Conflict
Every day challenge
Balance decision making
Make sure I give the best care to the patient
