COMPLAINTS

Question 1

Complaints

Answer 1

COMPLAINT MANAGEMENT FRAMEWORK
Commitment to effective Complaint Handling
Respectful Treatment
Information and Accessibility
Good Communication

Question 2

Complaints

Answer 2

Taking Ownership
Timeliness
Transparency

Question 3

National Safety and Quality Health Service Standards

Answer 3

Developed by the Australian Commission on Safety and Quality in Health
Care.

Question 4

Code of conduct

Answer 4

Promote a positive work environment
Demonstrate honesty and integrity
Acting professionally and ethically
Use official resources lawfully, efficiently and only as authorised
Maintain the security of confidential and / or sensitive official
information.
Maintain professional relationships with patients or clients.