Conduct Written Communication

Question 1

Part one

Answer 1

• Provides evidence
• May include letter, forms, faxes, emails, telephone messages, orders, and instructions
• make sure to compose docs
• Mistakes can be potentially life-changing

Question 2

Part two

Answer 2

Composed of a heading, opening, body, and closing

• heading should include a letterhead
• opening should include inside address, salutation, and attention line
• courtesy title and use the physicians name and academic degree
• body should relay the reason for correspondence
• the closing should include signature

Question 3

Part 3

Answer 3

Routine correspondence form letters are used,

• May be necessary information already or places to fill in blocks
• Print info legibly

Question 4

Part four

Answer 4

• Fax must have cover sheet explaining to whom fax is directed to
• Safeguards should ensure the fax goes to the correct person
• Specify what should recipient do in case error
• Respect privacy
• HIPAA permits faxes between lab and physician for tests result

Question 5

Part 5

Answer 5

• email should have a confidentiality notice
• Instructions on what to do if it’s received error
• Blind carbon copy (BCC)
• Send some medical info via encrypted mail
• Make sure email is sent to right person
• Avoid personal discussion
• Do not disclose private information

Question 6

Part 6

Answer 6

-May be necessary to take massage

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