Competencies - Interpretations Flashcards
Action oriented – what does it mean when low? (aka, potential underuse)
- Spends too much time planning
and looking for information. - Shows little or no initiative in tough
situations.
Action oriented – what does it mean when high? (aka, potential overuse)
- Wastes energy by immediately
tackling an issue, forcing rework
along the way. - Acts without purpose,
consideration of consequences, or
buy-in from others
Balances Stakeholders – what does it mean when low? (aka, potential underuse)
- Tends to focus on pleasing
individual stakeholders. - Tends to rely on stakeholder input
to justify decisions already made. - Defines stakeholders narrowly
Balances Stakeholders – what does it mean when high? (aka, potential overuse)
- Relies too much on stakeholder
consensus for decision making. - Allows stakeholders more than ideal
amount of sway in determining
strategic direction. - Is too focused on building
consensus. - Is more accommodating than ideal.
Being Resilient – what does it mean when low? (aka, potential underuse)
- Gets rattled in high-pressure
situations. - Does not learn from adversity.
Being Resilient – what does it mean when high? (aka, potential overuse)
- Allows stress to pile up, risking
burnout. - Is overconfident, minimizing
severity of trouble.
Builds Effective Teams – what does it mean when low? (aka, potential underuse)
- Rewards individual effort rather
than team achievement. - Does not assemble the right talent.
Builds Effective Teams – what does it mean when high? (aka, potential overuse)
- Focuses so much on teaming
behavior that results may suffer. - Does not develop individual
leaders.
Builds Networks – what does it mean when low? (aka, potential underuse)
- Does not act as quickly as ideal to
remove organizational barriers to
informal networking. - Misses opportunities to connect the
right people to each other. - Does not spend an ideal amount of
time building relationships outside
the organization.
Builds Networks – what does it mean when high? (aka, potential overuse)
- Overemphasizes focus on
relationships. - Continues to broker relationships
long after introductions have been
made. - Is perceived as “too political”.
Collaborates – what does it mean when low? (aka, potential underuse)
- Values own interest over others.
- Does not encourage
communication between groups
Collaborates – what does it mean when high? (aka, potential overuse)
- Is overly consensus-driven,
struggling to make decisions in a
timely manner. - Is too accommodating, finding it
difficult to make tough decisions.
Communicates Effectively – what does it mean when low? (aka, potential underuse)
- Does not take the time to listen to
others’ viewpoints. - Is not timely with the information
they share.
Communicates Effectively – what does it mean when high? (aka, potential overuse)
- Overinforms, giving out information
that isn’t helpful or harms
productivity. - Invests too much time in crafting
communication.
Courage – what does it mean when low? (aka, potential underuse)
- Is not direct enough in addressing
difficult issues. - Prefers not to take a strong stand
on highly visible, conflict-ridden
issues. - Is more conservative in sharing
strong opinions and beliefs.
Courage – what does it mean when high? (aka, potential overuse)
- Communicates rather bluntly when
a more nuanced approach might be beneficial. - Is less likely to allow difficult issues
to resolve themselves.
Customer Focus – what does it mean when low? (aka, potential underuse)
- Does not consider customer
feedback important when making
product or service improvements. - Focuses on internal activities
instead of the customer.
Customer Focus – what does it mean when high? (aka, potential overuse)
- Prioritizes information about
customers over other important
business realities. - Makes promises to the customer
that the organization is unable to
keep.
Cultivates Innovation – what does it mean when low? (aka, potential underuse)
- Favors incremental over
revolutionary changes. - Relies on proven methods for
generating value. - Is less comfortable experimenting.
- Is skeptical of the new or different.
Cultivates Innovation – what does it mean when high? (aka, potential overuse)
- Gravitates toward the new in favor
of the old. - Relentlessly pursues change,
potentially at the cost of efficiency
and reliability. - Pushes for breakthroughs that
the organization is not ready to
implement.
Decision Quality – what does it mean when low? (aka, potential underuse)
- Approaches decisions haphazardly
or delays decision making. - Makes decisions based on
incomplete data or inaccurate
assumptions.
Decision Quality – what does it mean when high? (aka, potential overuse)
- Is overly confident about own
decision-making capability. - Is excessively methodical or slow.
Develops Talent – what does it mean when low? (aka, potential underuse)
- Concentrates on the development
of a few at the expense of many. - Undervalues or overlooks people
with potential. - Over-relies on talent systems.
Develops Talent – what does it mean when high? (aka, potential overuse)
- Over-relies on building all talent
capabilities from scratch. - Has unrealistic standards for talent.
- Overestimate people’s capacity or
potential for growth.
Directs Work – what does it mean when low? (aka, potential underuse)
- Saves high-profile for self.
- Does not measure progress in a
structured way.
Directs Work – what does it mean when high? (aka, potential overuse)
- Is overly directive, stifling creativity
and initiative. - Is too liberal in giving authority to
those that shouldn’t have it.
Drives Engagement – what does it mean when low? (aka, potential underuse)
- Assumes a vision will “cascade”
throughout the organization. - Pushes and drives more than
inspires.
Drives Engagement – what does it mean when high? (aka, potential overuse)
- Leaves others behind by being
focused too far into the future. - Takes too much responsibility for
other people’s motivation and
commitment. - Cheer others on at the expense of
holding them to high standards.
Drives Results – what does it mean when low? (aka, potential underuse)
- Does the least to get by.
- Procrastinates.
- Is reluctant to push for results.
Drives Results – what does it mean when high? (aka, potential overuse)
- Is so deadline oriented that s/he
pushes to get something done
rather that pausing to “do it right”. - Sticks with effort beyond reason.
Ensures Accountability – what does it mean when low? (aka, potential underuse)
- Holds others accountable, but not
consistently. - Takes less action based on
“dashboard metrics”. - Does not promote a sense of
urgency.
Ensures Accountability – what does it mean when high? (aka, potential overuse)
- Holds people accountable in a way
that decreases intrinsic drive to
perform. - Promotes a constant sense of
urgency that does not allow for
prioritization. - Enforces accountability without
considering what is needed to
deliver.
Global Perspective – what does it mean when low? (aka, potential underuse)
- Lands on a preferred approach
rather than multiple options when
addressing global issues. - May default to a home region or
local point of view. - Prefers things to be done
consistently worldwide. - Is slower to bring regions into the
fold.
Global Perspective – what does it mean when high? (aka, potential overuse)
- Minimizes local needs,
overemphasizing global issues. - Pushes for opportunities on a
global scale that the organization
may not be prepared for. - Calls upon global experience that
does not apply to the current
situation.
Instills Trust – what does it mean when low? (aka, potential underuse)
- Covers up mistakes.
- Is not open and transparent.
Instills Trust – what does it mean when high? (aka, potential overuse)
- Pushes openness and honesty to
the point of being disruptive. - Is extremely direct, appearing
overly judgmental.
Interpersonal Savvy – what does it mean when low? (aka, potential underuse)
- Expresses views in a blunt or
insensitive manner. - Builds few relationships.
Interpersonal Savvy – what does it mean when high? (aka, potential overuse)
- Makes ineffective decisions due to a
strong need to be liked. - Is seen as lacking authenticity.
Manages Ambiguity – what does it mean when low? (aka, potential underuse)
- Adds to the uncertainty and stress.
- Does not help others manage
ambiguity. - Has a high need for concrete
information before acting. - Likes the familiar, sure path.
Manages Ambiguity – what does it mean when high? (aka, potential overuse)
- Draws conclusions too soon.
- Changes directions and priorities
too often. - Takes action without adequate
information. - Be overly tolerant of risk.
Manages Conflict – what does it mean when low? (aka, potential underuse)
- Accommodates, and wants
everyone to get along. - Avoids tough conversations.
- Seeks to “win” arguments rather
than find consensus. - Takes sides before knowing all
information.
Manages Conflict – what does it mean when high? (aka, potential overuse)
- Push for resolution before others
are ready. - Become too involved in every
disagreement.
Nimble Learning – what does it mean when low? (aka, potential underuse)
- Shows lower tolerance for failure.
- Lacks optimal patience for
experimentation. - Is less likely to reflect on successes
and failures.
Nimble Learning – what does it mean when high? (aka, potential overuse)
- Is overly willing to invest in riskier,
experimental approaches. - Is overly tolerant of risk to the
bottom line. - Takes unnecessary risks.
Optimizes Work Processes – what does it mean when low? (aka, potential underuse)
- Works in a disorganized fashion.
- Accepts processes as they
are, paying little attention to
improvement.
Optimizes Work Processes – what does it mean when high? (aka, potential overuse)
- Oversimplifies processes.
- Tinkers with processes that are
working sufficiently well already. - Is overly focused on efficiency.
Persuades – what does it mean when low? (aka, potential underuse)
- Relies on hierarchical power to
influence. - Does not take enough time to
convince others. - Does not provide enough
supporting evidence when
communicating direction. - Is less skilled at articulating a
compelling argument.
Persuades – what does it mean when high? (aka, potential overuse)
- Persuades people to commit to
something they are not prepared
for. - They oversell.
- Reluctant to take an unpopular
stance.
Plans and Aligns – what does it mean when low? (aka, potential underuse)
- Shifts priorities too frequently.
- Does not always clearly
communicate strategic objectives
to all levels of the organization. - Does not prioritize contingency
planning. - Is too flexible on goals and
timeframes.
Plans and Aligns – what does it mean when high? (aka, potential overuse)
- Sets direction and does not deviate
from established goals even when
new information becomes available. - Intercedes when organizational
systems could have addressed
barriers. - Engages in overly rigorous
budgeting and resource allocation,
distracting attention from the
“bigger picture”.
Resourcefulness – what does it mean when low? (aka, potential underuse)
- Does not think creatively to get
what is needed. - Relies on the same resources over
and over, not adjusting swiftly
enough.
Resourcefulness – what does it mean when high? (aka, potential overuse)
- Stretches available resources
beyond capacity. - Uses resources inefficiently or
wastes them.
Self-Development – what does it mean when low? (aka, potential underuse)
- Is comfortable with current skills.
- Avoids stretch assignments.
- Is fearful of making mistakes that
accompany development.
Self-Development – what does it mean when high? (aka, potential overuse)
- Focuses on own development
at the expense of meeting other
obligations. - Jump from one self-help solution to
another
Situational Adaptability – what does it mean when low? (aka, potential underuse)
- Pauses before adapting to a
changing environment. - Prefers that organizational
structures and systems stay
relatively stable. - Slower to notice changing
situational demands.
Situational Adaptability – what does it mean when high? (aka, potential overuse)
- Adapts quickly and may leave
others behind. - Makes more changes than the
organization can readily absorb. - Is more changeable and
unpredictable than ideal.
Strategic Mindset – what does it mean when low? (aka, potential underuse)
- More focused on short-term tactics.
- Less confident in projecting future
scenarios. - Prefers to focus on the here and
now.
Strategic Mindset – what does it mean when high? (aka, potential overuse)
- Gravitates toward future
possibilities and focus less on
current realities. - Pushes for breakthroughs that
the organization is not ready to
implement. - Is too theoretical, think too big.
Values Differences – what does it mean when low? (aka, potential underuse)
- Treats everybody the same without
regard to their differences. - Stereotypes people.
- Believes their way is the “best” way.
Values Differences – what does it mean when high? (aka, potential overuse)
- Prioritizes valuing difference over-achieving results.
