Communications Final Flashcards
There are three kinds of learners. What are they?
- Visual
- Auditory
- Kinesthetic
How long does a first impression take?
7-20 seconds
What percentage of coms is tone and body language?
65%
What are three components of verbal communication?
- Tone
- Volume
- Inflection
What are some non-verbal types of communication?
- appearance
- body movement
- body positions
- facial expressions
- gestures
- posture
What type of terms should you use with a pt.?
Laymen’s terms
What are the barriers to communication?
- Language
- Psychological
- physiological
- Physical
- systematic
- attitudinal
Language
Different language and not picking up on non-verbal ques.
Psychological
psychological state isn’t right for communication
Pt. just heard news of a passing family member
Physiological
The pt.’s physical state.
Example: person is deaf
Physical
Distance between people or physical walls
Systematic
individuals with unclear roles
Attitudinal
bias towards different age, culture, or gender
Culture def?
the beliefs and perceptions values and norms that are passed down from generation to generation
Cultural competence is?
set of academic and interpersonal skills that allow individuals to appreciate cultural differences and similarities
Cultural Diversity def?
difference in race, ethnicity, language, ethnicity, nationality, or religion between groups
Cultural Sensitivity
awareness of one’s own culture and other cultures
What is the LEARN model?
- Listening
- Elicit
- Assess
- Recommend
- Negotiate
What is the RESPECT model?
- Rapport
- Empathy
- Support
- Partnership
- Expectations
- Cultural competence
- Trust
What is Dysarthria?
Motor speech disorder:
pt. may have slurred, choppy, or mumbled speech.
What is Apraxia?
Pt. can’t move their mouth in order to say words.
pt. may have trouble with initiating and making sounds
What is a good way to communicate with a pt. who stutters?
- give them time to say things
- don’t finish their sentences
- don’t tell them to relax or take a deep breath
What are the three types of aphasia?
- Receptive
- Expressive
- Global
What is receptive aphasia?
Person doesn’t understand what is being said or written.
What is expressive aphasia?
Person has trouble expressing thoughts, ideas, and feelings.
What is global aphasia?
Person has trouble expressing and understanding language.
What are some medical conditions that effect speech?
- ALS
- Dementia
- Huntington’s disease
- laryngeal or oral cancer
- Parkinson’s
- CVA
- Traumatic brain injury
Why is patient rapport important?
To build trust in you To have confidence in you To assist in getting the patient better To see you as a means to an end (meet goals) To cooperate with you To educate the patient
How to get someone to talk? two ways
Ask open ended questions
ask about the situation. wat brought them to the hospital.
How can you show that you are actively listening?
- Pay Attention – eye contact, ignore distractions
- Show That You’re Listening – nod, smile
- Provide Feedback – paraphrase, ask questions
- Defer Judgment – don’t interrupt
- Respond Appropriately – be candid, open, honest in your response, be respectful
Palliative care is?
Uses an interdisciplinary comprehensive approach to treat life threatening or life limiting illnesses, provide symptom relief, alleviate suffering, and promote quality of life
-Mostly done as IP hospital or outpatient settings (not available in nursing homes or home settings)
Hospice care is?
An interdisciplinary comprehensive approach to treat life limiting illnesses, provide symptom relief, alleviate suffering, and promote quality of life
Care can be given in any location (IP Hospice in Tyler called Homeplace)
What patients are NOT appropriate for a PTA to treat?
- pt. who needs re-eval
- pt. who is unstable
- pt. who require continuous assessment
- pt. who requires higher knowledge
PT and PTA communication before care looks like:
- discuss assignments
- discuss POC specifics
- seek clarification
- display respect
PT and PTA communication after treatment looks like:
- discuss completion of treatment
- discuss progress
- discuss change in pt. status
- discuss any recommendations for equipment
How do Infants learn?
Cause and effect
Trust
Emotional attachments
How does a child develop communication?
Language begins to develop
Understands tone of voice, body language, symbols, social functions
Continues to develop cognitive skills – abstract ideas, figures of speech
What modality is used most to treat children?
play
What are some considerations when working with a special needs patient?
May initiate activities less often like play
May not verbally request activities or indicate they don’t want to do something
May not ask questions
