Communications and Trade Specific Safety

Question 1

1. A good knowledge of part/component names and trade terms is:
   a) useful but not necessary for good communication.
   b) a waste of good time.
   c) only for show-offs.
   d) important for good communication.

Answer 1

d) important for good communication.

Question 2

2. The most important persons in an equipment repair business are the:
   a) owners.
   b) service managers.
   c) customers.
   d) technicians.

Answer 2

c) customers.

Question 3

3. The person(s) most responsible for good communication in a heavy equipment repair business is/are the:
   a) customer.
   b) owner and service manager.
   c) service advisor and technicians.
   d) both b and c are correct.

Answer 3

d) both b and c are correct.

Question 4

4. To ensure that you receive the correct parts from suppliers, you must:
   a) supply pertinent vehicle identification.
   b) use correct part and/or component names.
   c) confirm all communications.
   d) all of the above are correct.

Answer 4

d) all of the above are correct.

Question 5

5. We should treat our competitors:
   a) casually.
   b) with distrust.
   c) with respect.
   d) as though we would like them to fail

Answer 5

c) with respect

Question 6

6. The telephone should be treated as:
   a) an important business tool.
   b) a nuisance especially when we are waiting on a customer.
   c) an interruption to our day.
   d) something we only use for our own convenience.

Answer 6

a) an important business tool.

Question 7

7. Income from a business comes from the:
   a) owner.
   b) technicians.
   c) customers.
   d) service manager.

Answer 7

c) customers.

Question 8

8. Profit in a business:
   a) is income minus purchases, salaries and expenses.
   b) is automatic as long as there is income.
   c) should be taken out before other expenses are paid. d) is always very high.

Answer 8

a) is income minus purchases, salaries and expenses.

Question 9

9. A wire rope right regular lay refers to a cable where ___

Answer 9

the strands are twisted to the right, but the wires in the strands are twisted in the opposite direction.

Question 10

10. A rope that is underwound on a drum has the load line:
    a) on the top of the drum.
    b) on the bottom of the drum.
    c) wrap from left to right.
    d) wrap from right to left.

Answer 10

b) on the bottom of the drum.

Question 11

11. The first layer of wire rope that is wrapped on a drum must be straight and close together because

Answer 11

it forms the foundation for all other layers.

Question 12

12. The function of lubrication on a wire rope is to

Answer 12

reduce the friction between the rope’s internal components, as well as reducing friction between the rope and sheaves and drums.

Question 13

13. The five guidelines to follow for a safe working environment while jacking or blocking are safety, floor or ground stability, load to be lifted or supported, determining the lift points and determining the height the equipment needs to be raised.
    a) true
    b) false

Answer 13

a) true

Question 14

14. A raised vehicle should not be worked under until supported by safety stands or blocking.
    a) true
    b) false

Answer 14

a) true

Question 15

15. The pounds per square inch load on the ground can be reduced under a jack by:

Answer 15

placing a large piece of wood under the jack will spread the load over a larger area, reducing the pounds per square inch load.

Question 16

16. All jacks and stands used with heavy equipment have the same load capacity.
    a) true
    b) false

Answer 16

b) false

Question 17

17. If a height adjustment pin for a jack stand has been lost, you can use a grade eight bolt to replace it.
    a) true
    b) false

Answer 17

b) false

Question 18

18. Equipment can be raised to the height required by using jacks, ramps or hydraulic attachments
    a) true
    b) false

Answer 18

a) true