Communication & Technology Flashcards
What are the features of communication technology?
Reduces the influence of space and times
What is synchronus and asychronous?
synch-face
aynch- email
What are organizational forms?
Structural features or patterns that are shared across a large number of organizations (bureauracies,networks, learning organizations)
Define communication
The linkage mechanism wherby the parts of the organization coordinate with one another and with other organizations (Systems persepctive)
What are the four intraorganizational forms?
Vertical Control
Horizontal Coordination
Organizational Size
Core Product
What is vertical control?
Electronic communication can serve as control, reducing the need for some people of the hierarchy
What is horizontal coordination?
Shift away from production to service industry means electric communication can be used to coordinate subsystems (Virtual orgs can now flourish)
What is organizational size?
Reductions in administration staff due to electronic communication removes levels of the hierarchy
What are core products?
Shift from manufacturing focus on”manipulating symbols” rather than physical products.
How does technology influence communication cultures?
There is a shift from bureaucratic rules based culture to: focus on learning, trust, and personal linkages through organization via technology
What is LMX?
Leader member exchange, highly personal, greater respect, mutual support, greater interaction
What is supervisor exchange?
Role define, task oriented, downward comm
What three things affect relationships in LMX and SE
commitment, job satisfactions, job performance
LMX effects?
Those who worked virtually extensively had higher commitment, job satisfaction and performance compared to those who worked virtually less extensively.
(trust magnified)
SX effects?
Those who worked virtually extensively had lower commitment and job satisfaction though slightly higher performance than those who worked virtually less extensively.
