Communication Strategies Flashcards
What does the SOLER body language method stand for?
-Squarely face the patient
-Open posture
-Lean slightly toward the patient
-Eye contact
-Relax
What does PQRST stand for?
-Provocative or palliative
-Quality or quantity
-Region or radiation
-Severity
-Timing/temporal relationship
What is the BATHE method and what does it stand for?
Used to gather data and the patient’s perspective on problems that have an emotional component or that affect quality of life
-Background
-Affecting
-Troubling
-Handling
-Empathy
What is Below Basic (Level 1) health literacy?
May be able to interpret short, simple text to perform routine tasks. Have trouble matching information or identifying numbers to use in math problems
What is Basic (Level 2) health literacy?
Can solve math problems or make simple inferences. Find it difficult to interpret a dose chart on an OTC medication to calculate the correct dose
What is Intermediate (Level 3) health literacy?
Can summarize text, find and apply facts from denser text, and identify and apply information to solve arithmetic calculations
What is Proficient (Level 4) health literacy?
Can analyze and integrate several pieces of info or solve more abstract or multistep math problems
What are risk factors for low health literacy?
-> 65 years old
-Less than a high-school education
-Low income
-English as second language
-Immigrants
What is the Health Belief Model?
Uses constructs to predict whether a patient will participate in disease prevention or treatment
-Perceived susceptibility
-Perceived severity
-Perceived benefits
-Perceived barriers
-Cues to action
-Self-efficacy
What is primary non-adherence?
Patient never fills or fills but does not start medication or behavior change
What is secondary non-adherence?
Patient begins but subsequently discontinues a medication or behavior change
What is the DRUGS tool?
Used to assess individuals’ capacity to manage their own medications
What is the Morisky questionnaire used for?
To assess the likelihood of adherence - is intended to evaluate adherence to one or more drugs in a regimen for a particular disease
What is the Adherence Estimator questionnaire used for?
To assess the likelihood of adherence - is only used for individual medications/drugs
