communication skills

Question 1

what is ICE

Answer 1

• Ideas
• Concerns
• Expectations

Question 2

describe what you would do with an angry patient

Answer 2

2. Elicits the main problem and concerns of the patient.
3. Ideas: “Do you have any idea as to why you have had to wait so long?”
4. Concerns: “Do you have any particular concerns?”
5. Expectations: “Is there anything in particular you would like to know?”